Quality Manager

This position is not eligible for Visa Sponsorship.

As the Quality Manager, you lead the Quality department and ensure that quality standards are maintained throughout the factory, including sanitation, ingredients, packaging, and quality management systems (QMS). You act as the guardian of quality compliance and challenge all functions across the value chain—Operations, Supply Chain, and Consumer Services—to drive continuous improvement and foster a culture of quality and compliance performance.

You provide technical expertise and support to ensure compliance with NQMS / FSSC 22000, regulatory requirements, and food safety standards. You report directly to the Factory Manager and have a functional reporting line to Corporate Quality Management.

• Collaborate with SH&E on maintaining, promoting and developing high health and safety standards through leading by example and jointly carrying out all duties and specific responsibilities in compliance with Quality and Food Safety
• Policies and Procedures

• Direct and supervise the development, implementation and administration of QA activities in all phases of operation at factory level (Nestlé Quality Management Systems)
• Monitor, drive and lead improvements to meet Business Goals while sharing Quality Metrics/KPI's at the facility in daily, weekly, and monthly operational meetings
• Monitor and assess performance of the quality systems, report its effectiveness to management and implement actions for improvement
• Ensure compliance of the audit programs for internal and external audits i.e. FSSC 22000, NQMS, NGA/Market audits
• Ensure the effective operation of HACCP and Food Safety Teams
• Drive Hygiene and NGMP programs across the whole factory and external warehouse
• Identify and apply “Standard Practices” within the facility or from the broader network
• Be the factory Quality Pillar and champion NCE quality related activities
• Manage QA-related projects from inception to implementation in the dept and factory-wide
• Provide technical support/resources for Co-manufacturers and Affiliates, which include insuring continued compliance to formal release requirements of associated products
• Support divisional TAG, PTC/R&D, Engineering, Vendors, Consumer Service, Sales & Marketing and Supply chain on Quality-related matters
• Coordinate and participate in Product Reviews on both the factory and Corporate level
• Corporate Quality liaise to Consumer Services, Marketing and Brand Manager by investigating and communicating consumer complaint trends and resolutions
• NUSA Quality Supplier Management through Vendor audits, advice and action plans
• Participate on the Factory Crisis Management Team
• Communicate and drive compliance for new and/or updated Regulatory Policies
• Provide support to local, State and Federal agencies when requested by Divisional QA

• Maintain a culture where people take pride & responsibility in both Quality and Safety in everything they do. Continually inform and involve personnel in the exchange of information necessary to ensure alignment to current and future Quality objectives
• Make sure Quality communication is clear, accurate, consistent, and effective
• Supervise the activities of QA department personnel with strong emphasis on employee relations, teamwork, and people development

• Maintain the QA department’s budget by identifying process improvements and avoiding unnecessary costs
• Uphold strict Operations quality standards that will prevent rework and other unexpected costs in Production
• Assist Supply Chain with quality standards for shipping, receiving, and storing products within cost standards

• Bachelor’s degree in Dairy Science, Food Science, Microbiology, Chemistry, Biology, or similar discipline - Required
• HACCP Experience is required
• Minimum 5 years of Quality Management experience, preferably in a food manufacturing or consumer goods environment
• At least 2-3 years of QA experience in a factory environment
• At least 2-3 years of leadership experience in a manufacturing or processing environment preferred