Heart of House Lead (Wabash, IL

Job Details

Location:

4420 Wabash Avenue - Springfield, IL 62711

Salary Range: $9.00 - $19.00 Hourly

This position is responsible for the preparation and production of all Buffalo Wild Wings menu items. Key roles include the Chip, Shake, Grill, Southwest, and Expo stations.

Prep and Portion

• Get prep list from Manager on Duty (MOD) and prep items according to the need of the shift
• Ensure proper containers, filling to appropriate fill lines, and following FDIR and FIFO procedures
• Clean, sanitize, and put away prep items when finished
• Portion appropriate items according to MOD’s requirements
• Track all waste on Waste Sheet per Company Standard Procedures

Chip Station

• Responsible for all preparation of fried chips, wedges, and onion rings; ensure all chip coolers are clean and free of debris
• Portion and prepare food items prior to cooking in accordance with the Chip Packaging Chart
• Maintain fryers and quality of shortening/oil as outlined in the Fryer Rotation Chart and Shortening Management Reference Guide
• Maintain a sanitary and clean kitchen workstation

Grill Station

• Responsible for all preparation of grilled items
• Portion and prepare food items prior to cooking in accordance with the Prep Sheets and Grill Station Chart
• Maintain the grill and quality of the products outlined in the Prep Sheets and Grill Station Guide
• Maintain a sanitary and clean kitchen workstation

Shake Station

• Clean, fill, and maintain sauce pumps
• Wash and dry all sauce and seasoning buckets
• Ensure all seasoning shakers are clean, filled no more than ¾ full
• Prime sauce buckets – priming rules do not apply to seasoning buckets
• Keep hot wing holding drawers turned on, at 180°F with vents open
• Weigh wings to determine cooking time for shift

Southwest Station

• Responsible for preparing wraps, salads, flatbreads, and related items
• Maintain cold rail and ensure food is properly stocked
• Maintain a sanitary and clean workstation

Expo Station

• Serve as the communication link between kitchen line and front of house, ensuring coordination and smooth flow of quality products to customers
• Control food presentation, quality assurance, and timeliness of delivery

Shift Change Responsibilities

• Clean and stock each station following FIFO guidelines
• Change all soap and sanitizer buckets minimally every four hours
• Empty trash containers as needed
• Wash all necessary dishes
• Wash all sauce and seasoning buckets
• Notify MOD of any equipment that is not working properly or not maintaining proper temperatures
• Ensure LDIR and FIFO methods are followed at all times
• Help other stations as needed
• Skim, polish, filter, dump fryers – follow restaurant’s filtering schedule
• Perform other duties as assigned by supervisor

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at its discretion or that of its managers. This job description is intended to describe the general level of work being performed and is not intended to be all-inclusive.

Knowledge / Skills

• Knowledge of proper sanitation, food safety, and security procedures
• Excellent verbal communication and interpersonal skills
• Skill in time management and organization with excellent attention to detail
• Ability to take direction and execute team and company objectives
• Knowledge of specifications, cook times, plate presentation, etc.
• Experience with CSK/KDU/ticket order management system

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures
• Take direction from outside and inside Expo

Size and Complexity

• Follow specific service time and guidelines; maintain a high degree of pace and intensity for an extended period of time
• Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts

Interaction

• WOW our Team Members by providing respect, positive encouragement, and fair treatment within the organization and to guests
• Maintain positive working relationships with all Team Members and managers
• Work as a contributing member of a team

External Relationships

• WOW guests every day by achieving the highest level of satisfaction with friendly service, food, fun, and value

Required

• Minimum 16 years of age (State Minor Laws Supersede)

Preferred

• Prior experience working in a restaurant or retail environment

Buffalo Wild Wings is an Equal Opportunity Employer. Qualification and selection will not be influenced by race, color, religion, gender, pregnancy, national origin, disability, age or any other protected status.