Heart of House Lead; Springfield, IL

Job Details

Job Location:

2808 North Dirksen Parkway - Springfield, IL 62702
Salary Range: $9.00 - $19.00 Hourly

Responsible for the preparation and production of all Buffalo Wild Wings menu items. Includes roles at the Chip, Shake, Grill, Southwest, and Expo stations.

• Prep and Portion
  • Get prep list from Manager on Duty (MOD) and prep items according to shift needs.
  • Use proper containers, fill to appropriate lines and follow FDIR and FIFO procedures.
  • Clean, sanitize, and put away prep items when finished.
  • Portion items according to MOD’s requirements.
  • Track all waste on Waste Sheet per Company Standard Procedures.
• Chip Station
  • Prepare fried chips, wedges, and onion rings in the kitchen.
  • Maintain clean chip coolers and kitchen workstation.
  • Portion and prepare food items according to the Chip Packaging Chart.
  • Maintain fryers, shortening/oil quality per Fryer Rotation Chart and Shortening Management Reference Guide.
• Grill Station
  • Prepare grilled items in the kitchen.
  • Portion and prepare food items per Prep Sheets and Grill Station Chart.
  • Maintain grill and food quality per Prep Sheets and Grill Station Guide.
  • Keep kitchen workstation sanitary and clean.
• Shake Station
  • Clean, fill, and maintain sauce pumps.
  • Wash and dry sauce and seasoning buckets.
  • Clean seasoning shakers, fill no more than ¾ full.
  • Prime sauce buckets per priming rules.
  • Ensure hot wing holding drawers are on, at 180°F with vents open.
  • Weigh wings to determine cooking time for shift.
• Southwest Station
  • Prepare wraps, salads, flatbreads, etc.
  • Maintain cold rail and ensure food is properly stocked.
  • Keep workstation sanitary and clean.
• Expo Station
  • Serve as communication link between kitchen line and front of house for coordination and flow of quality products.
  • Control food presentation, quality assurance, and timeliness of delivery.
• Shift Change Responsibilities
  • Clean and stock each station following FIFO guidelines.
  • Change soap and sanitizer buckets minimally every four hours.
  • Empty trash containers as needed.
  • Wash dishes, sauce, and seasoning buckets.
  • Notify MOD of equipment not working or not at proper temperature.
  • Ensure LDIR and FIFO methods are followed at all times.
  • Assist other stations as needed.
  • Skim, polish, filter, dump fryers per restaurant schedule.
  • Other duties as assigned by supervisor.

• Knowledge/Skills
  • Knowledge of proper sanitation, food safety, and security procedures.
  • Excellent verbal communication and interpersonal skills.
  • Strong time management and organizational skills with attention to detail.
  • Ability to take direction and execute team and company objectives.
  • Knowledge of specs, cook times, plate presentation, etc.
  • Experience with CSK/KDU/ticket order management system.
• Freedom to Act
  • Comply with all specs, quality standards, and department rules and procedures.
  • Take direction from outside and inside Expo.
• Size and Complexity
  • Follow specific service time and guidelines; maintain a high degree of pace and intensity over extended periods.
  • Be reliable and dependable by adhering to schedule, covering shifts, and being on time.
• Interaction
  • Show respect, positive encouragement, and fair treatment towards teammates and guests.
  • Maintain positive working relationships with all Team Members and managers.
  • Work as a contributing member of a team.
• External Relationships
  • Provide highest level of guest satisfaction with friendly service, food, fun, and value.
• Education/Experience
  • Minimum 16 years of age (State Minor Laws Supersede).
  • Preferred: prior experience working in restaurant or retail environment.

Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at its discretion. This job description is intended to describe the general level of work being performed and is not all inclusive.