Gun Customer Service

Scheels – 3801 S Mac Arthur Blvd, Springfield, IL 62711, USA

Do you love sports, fitness, fashion or the outdoors? Scheels can turn your passion into a rewarding career through our extensive business and product training. Scheels is a leader in the sporting goods industry – driven to create the best experience in the USA for our customers. Scheels boasts the largest selection of sports brands in America, offering world‑class brands, special attractions, and unmatched customer service.

Scheels empowers our associates to become experts in exceeding the needs and expectations of our customers. Associate training focuses on product expertise and mentorship throughout your career.

• Accurately and efficiently process customer transactions through registers to itemize and total purchases.
• Collect payment in cash, check, or credit and provide correct change with transaction receipt.
• Record daily transactions and balance drawer by counting money at the beginning and end of each shift.
• in and processing NICS firearm background checks.
• Assist with gun room housekeeping.
• Carry multiple gun boxes up and down stairs.
• Read,, comprehend simple instructions, short correspondence, and memos.
• Demonstrate multitasking, organization, attention to detail and problem‑solving skills.
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Experience with Microsoft Office programs as Word, Publisher, Excel, and Google Docs.
• Calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Promote the Scheels Visa card and clearly explain all benefits.
• Excellent written and verbal communication skills.
• Complete basic mathematical equations.
• Deal with problems involving several concrete variables in standardized situations.
• Assist with all other duties as assigned.
• Ensure all paperwork for firearm sales, including form 4473, licensing, and background checks, is completed accurately and thoroughly.

• Must have a valid FOID card.

• Customer Service:
  Consistently treat co‑workers, customers, and partners as the most important people with eye contact, a smile, and a genuine "Thank you".
• Culture:
  Approach daily tasks and communication with energy and a sense of urgency.
• Knowledge Expert:
  Cultivate a deep desire to become a knowledge expert and apply experience with great impact.
• Respect:
  Show respect and appreciation for others and Scheels.
• Punctuality:
  Arrive to work and meetings 10 minutes early.
• Team Mentality:
  Genuine interest in helping others before yourself, regardless of recognition.
• Teach‑ability:
  Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback.
• Adaptability:
  Adapt to a changing work environment.
• Basic Literacy:
  Apply concepts of basic math, grammar, punctuation, and spelling.
• Dress Code:
  Meet Scheels dress and grooming expectations for a professional, clean, welcoming environment.
• Ownership:
  Demonstrate pride and ownership of work while meeting expected deadlines.

The ideal candidate will have a high school diploma or GED and/or 1–3 months of cashiering experience.

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Heavy work: exerting up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.

Scheels offers a full benefit package including a flexible part‑time schedule, compensation starting at $18.50 per hour, and comprehensive benefits for eligible associates.

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state or local law. Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.