LensCrafters - Optician

Overview

Requisition : 917346 •
Store #: 000196 Lens Crafters •
Position: Part-Time •
Total Rewards: Benefits/Incentive Information

Lens Crafters is a place for visionaries. We have a vision for pairing state-of-the-art technology with a personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. We are committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Optician delivers the brand value proposition and helps establish Lens Crafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high quality eyewear which exceeds our customers  expectations.

• Greets all customers with a warm welcome right away, exchanges names, and ensures they know what to expect. Shows urgency in providing service to customers and satisfying their needs.
• Custom fits glasses and precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for associates.
• Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and customer requirements.
• Attracts new customers.
• Explores the needs and priorities of customers by asking open-ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions and identifies special needs, consults with Optician as needed.
• Assists co-workers with difficult or complex areas of product needs and prescriptions.
• Utilizes store tools and adheres to Brand Store Commitments.
• Performs work accurately and thoroughly utilizing all technology despite time pressure and customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames using appropriate tools. Reinforces customers  final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems and ensures customers are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi-task, prioritizes and manages time with competing priorities.
• Commits to delivery date and time, seeks feedback and asks for referrals.
• Strives to achieve exceptional results on Brand KPIs and competencies.
• Presents, celebrates and educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive and organized. Secures and protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a "can do" spirit and strong drive for results; self-motivated with a desire for continual learning and improvement.
• Adheres to company policies and procedures, including but not limited to discounting, promotions and inventory management.
• Sells on your feet 80-100% of the time.
• Additional duties may be assigned as needed (e.g. customer calls, dispensing eyewear, etc.).
• Maintains proper dress code, including name tag and associate tablet.

• High School graduate or equivalent
• ABO Certification
• Optical dispensing experience
• Strong customer service skills: communicator, listener and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Se…