Wireless Retail Sales Specialist - Springfield, IL

Overview

At Consumer Cellular, we are redefining Retail! Consumer Cellular is committed to going above and beyond to ensure that customers have everything they need and nothing they don’t. This commitment is anchored in our desire to have a relationship with customers that feels more like a partnership. You know what, it is more like a friendship – can we call you our friend?

A friendship requires connecting and being available when something goes wrong or when you need someone to lend a helping hand. We are proud to have a Consumer Cellular Retail Store in your community. This is a place where you can stop by and check out the latest wireless products and services, or visit with your friends at Consumer Cellular.

Job Summary

Consumer Cellular is adding to our team of incredible relationship builders, conversation havers, and wireless technology lovers. A key member of our team is the Retail Wireless Sales Specialist, who works directly with customers, listening to their needs and ensuring we provide a product-based solution. Our Retail Wireless Sales Specialists are motivated by delivering a world-class experience, where customers leave with a smile on their face and a working phone in hand.

Our Retail Wireless Sales Specialist earns between $17-$18/hour plus uncapped commission. This position is classified as modified full-time, which means the work schedule will range between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

• Brand Ambassador – Ensure the store is comfortable, welcoming, and always open for our guests. Reflect our core value that Happy Employees make Happy Customers.
• Relationship Builder – Build relationships with guests, team members, and field leadership. Be an active listener, a solution finder, and a conversation initiator.
• Product and Services Enthusiast – Receive training on our products and services to translate technology into real-world conversations. Attend meetings and training sessions to provide the best care for guests.
• Account Management – Set and be available for guest appointments. Review guest accounts, determine the best plans and offers, and document customers’ accounts with relevant notes and details.

• Education and
  
  Skills:
• High school diploma, or equivalent experience is required.
• Positive attitude and ability to make the customer feel like the priority.
• At least 6 months of customer service experience in a retail setting. Bonus points if you have worked in wireless industry.
• Experience operating a POS system and ensuring accurate transactions.
• Proficient with MS Office suite of products (Word, Excel and PowerPoint).

• Schedule and Attendance:
• Flexibility, including weekends.
• Retail Store is open six to seven days a week. Hours will vary between 9:00 am to 6:00 pm most days.

• Physical Requirements:
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. This includes standing for 6-8 hours.
• Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary.
• Regular store cleaning including cleaning display cases, and shelves and making the store clean and safe for guest.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the…