Office Manager Job Springfield area,Illinois USA,Retail

Position: County Market Office Manager
SUMMARY

The Office Manager is responsible for the daily store office procedures (RBO, cash counting,Human Resources/Payroll) with a high level of accuracy, honesty, and integrity. The Office Manager is involved in the training of Office Associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Retail Billout (RBO)

Reconciles DSD Receiver invoices with IMS and NFI Data Transfer
Recaps Weekly DSD Receiver invoices and send to NFI Support Center
Follows up on DSD invoice cost discrepancies
Prints and sorts Supervalu retailer invoices
Reconciles vendor invoice statements for end of month
Reviews and verifies weekly Perishable Department invoice logs with department invoices for accuracy.
Sends appropriate invoices and GPA Report to Support Center
Maintains invoice filing system per company policy
Files invoices not sent to NFI Support Center

Bookkeeping

Responsible for company assets including safe funds, bank deposit, and cash accountability
Tenders and balances register tills daily
Maintains Customer Charges and Over/Short Logs
Makes daily bank and Solutran deposits
Balances store safe funds daily
Prepares bank change order for store safe
Completes OCR and store envelope
Activates and orders lottery ticket machine and lottery ticket change out
Prepares on-hand lottery ticket inventory and sends to NFI Support Center monthly
Orders and maintains inventory of postage stamps and garbage stickers
Balances and maintains Tidel system and equipment (Tidel stores only)
Balances and reconciles Restaurant registers
Maintain ATM, fill with money, receipt paper, and clean.

Human Resources/Payroll

Submits Associate Status Forms (new hires, rate changes, personal information, terminations, tax changes, department/job changes, transfers, etc.) by 3 p.m.
Assists with Associate Payroll issues
Maintains Store payroll
Runs Missed Punch Report
Enters Time Card Corrections and requests for time off not entered on schedule
Runs OT reports for Department Managers and Store Director
Runs Labor Reports (actual vs. budget) for Store Director
Runs Associate Review List for Store Director
Pulls Associate information as requested by Store Director
Runs Birthday lists for Store Director
Runs Tip Report for payroll department
Maintains Associate personnel files
Meets with eligible Associates on Insurance and send completed paperwork to NFI Benefits Department
Assists Human Resources Department with Human Resources related tasks.

Other Responsibilities

Delivers superior guest service and ensure absolute customer satisfaction
Learns and uses the GUEST program
Greet Customers. Be sincere
Use a smile. Project a friendly manner
Engage the customer in casual conversation
Show respect toward customers purchases
Thank them
Cashiers at registers or Customer Service Desk during busy times
Answers incoming phone calls using proper phone etiquette
Handles software and hardware equipment issues
Fills in for the Customer Service Manager as needed
Sorts and delivers mail
Sends store mail to NFI Support Center
Supervises, schedules, and trains Bookkeeping/Office Associates
Work within company programs, policies and procedures
Follows safety policies and procedures; is a safety role model
Other duties assigned

KEY ATTRIBUTES

Customer service skills
Genuine
Communication skills
Honest/Integrity
Money handling skills
Detailed and organized
Math/Computer Skills
Leadership Skills
High energy level

SUPERVISORY RESPONSIBILITIES

Responsible for the overall direction, coordination, and evaluation of this unit.
Directly supervises non-supervisory associates.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Training Associates; planning, assigning, and directing work.
Appraising performance; rewarding and coaching Associates.
Addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)
Or one to three months related experience and/or training;
Or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and…