Sales Associate

Job Description - SALES ASSOCIATE (260001FE)

260001FE

As a sales associate you will be the face of our company. You highlight the brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional.

Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Proactively engage and make a connection with customers.
• Ask questions and listen to customers’ needs.
• Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
• Provide premier customer service.
• Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.
• Maintain store appearance.
• Cross‑sell products and know the layout of the store.
• Make suggestions to customers on latest trends and current promotions based on customers’ individual needs.
• Upsell products.
• Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge specs.
• Use a Point‑of‑Sales system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers.
• Complete various forms of paperwork, reports, and reconciliation.
• Be the keeper of merchandise, complete all inventory processes, and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
• Adhere to assigned work schedule; ensure accurate and complete follow‑through on work assignments.
• Other duties as assigned.

• Product knowledge:
  Basic knowledge of products/merchandise.
• Experience:
  
  Retail experience preferred but not required.
• Communication skills:
  Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
• Mathematical skills:
  Basic math functions such as addition, subtraction, multiplication, and division.
• Reasoning ability:
  Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independently of direct supervision.
• Physical demands:
  Ability to perform constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. May involve lifting from 25 lbs. up to 50 lbs. in some departments.
• Work environment:
  Typically performed indoors but may be assigned outdoors depending on location.
• Other skills:
  Enthusiastic, friendly, and energetic with a desire to provide outstanding service. Availability to work a variety of hours which may include early mornings, evenings, weekends, and holidays.

No experience required. High school graduate or equivalent preferred.