Selling and Service Assistant, Chicago

Details of the job Team

The Hermès Chicago Boutique will open in 1990 and will focus on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.

The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after‑sales services when needed. Partners with management team on POS decisions.

• Accurately record point of sales transactions at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
• Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
• Organize and prioritize workstation and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
• Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.
• Support of After Sales area as needed: logging in repairs, contacting clients, maintaining active records.
• Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
• Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

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• 1 year retail experience, in a luxury environment preferred.
• Experience with POS and/or cash handling strongly preferred.
• Customer service oriented.
• Ability to multi‑task.
• Detail oriented.
• Strong organizational skills.
• Ability to handle difficult situations with grace, compassion and composure.
• Ability to lift between 0-25 lbs. without assistance.

The range for this role is $22.00 to $25.00 per hour. Actual rates are determined based on the job, location, and individual experience.

• Commission and bonus incentives based on sales performance
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

We are proud to be an equal opportunity workplace. It is the policy of HOP that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.

In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.

HOP also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.