Sales Specialist, Chicago

Overview

The Hermès Chicago Boutique opened in 1990 and focuses on providing extraordinary service to clients as a part of the Northern Region. This Sales Specialist position reports to the Assistant Manager and works collaboratively with the sales and support teams to enhance the client experience in a fast‑paced luxury environment.

• Accountable for meeting monthly and annual individual sales goals and contributing to the boutique’s collective targets.
• Organize and prioritize the selling floor to support sales effort and customer experience. Maintain the floor according to visual merchandising guidelines, including EAS tagging, ticketing, and replenishment.
• Assist with inventory preparation and support after‑sales service as needed.
• Process and verify all transactions, ensuring accuracy of receipts, CRM data, and payment details.
• Communicate discrepancies to management during opening, closing, and daily POS variances.
• Maintain cleanliness and organization of workstation at all times.
• Comply with all asset protection procedures, including sign‑in sheets, bag checks, key control, merchandising security, and participation in physical inventories and cycle counts.
• Consistently deliver high‑level client service, greeting clients promptly, offering assistance, and wrapping/packaging items at POS.

• At least 2 years of sales experience, preferably in a luxury environment.
• Strong relationship‑building and communication skills.
• Even‑tempered, capable of multi‑tasking in a fast‑paced setting.
• Self‑starter who works independently while collaborating with a team.
• Excellent organizational skills and open availability to meet business needs.
• Ability to lift 0–25 lbs. without assistance.

• Commission and bonus incentives based on performance.
• Medical, dental, and vision coverage.
• Life insurance and disability coverage.
• Paid time off: 15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick and safe time.
• Paid parental leave and transition time.
• 401(k) and Roth retirement plans with company matching and profit sharing.
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance.
• Product discount and employee assistance program resources.
• Access to wellness resources including the Calm App and Health Advocate.

Hermès is an equal opportunity workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or other protected categories. We provide reasonable accommodations for qualified individuals with disabilities.