E-commerce Specialist

Our Mission:
Providing people the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities and talent our employees bring to the workplace represents an essential part of our culture.

Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities and talent our employees bring to the workplace represents an essential part of our culture.

Job Title:

E-Commerce Specialist Department: E-Commerce

Reports To:

E-Commerce Manager Classification:
Non-ExemptEEO-1 Category:
Administrative Support Services Safety Sensitive:
Yes Supervises:
None

Job Summary Researches, prepares items for listing, provides accurate product descriptions, packages and ships items.

Essential

Job Duties
1. Maintain communication with stores regarding Shop Goodwill items .
2. Assist in maintaining orderly stockroom and in evaluating items received by stores.
3. Ensure security and loss prevention of inventory.
4. Conduct internet research on Non-ISBN items to determine value and establish competitive pricing.
5. Package and ship items to customers and to retail locations.
6. Monitor inventory to remove unsold items from the shelves in a timely manner
7. Repair unsold inventory for the E-commerce sales floor
8. Determine the value or quality of item, take photo, price, write description and upload to Shop Goodwill.
9. Enter ISBN/UPC number from donated items to determine sales status.
10. Evaluate items and determine selling or salvage status.
11. Clean and organize work area; assist with trash and salvage removal.
12. Effectively manage time to ensure that work is completed.
13. Maintain quality control in departmental operations.
14. Contribute to team success by involving others in work processes, decisions and actions.
15. Track and maintain adequate inventory levels.
16. Monitor product activity to determine high selling items.
17. Stay abreast of position-related knowledge and trends in area of expertise.
18. Ensure that the customer’s perspective is a driving force behind customer satisfaction
19. Seek to understand the customer’s circumstances, problems, expectations and needs
20. Identify customer service issues and create solutions
21. Build customer awareness around our mission
22. Identify and correct conditions that affect employee and customer safety.
23. Comply with safety standards
24. Identify opportunities, generate ideas to improve e-commerce operations.
25. Initiate action to maintain daily production targets.
26. Partner with all Retail players to identify, assess, create and implement process improvement
27. Embrace the values, vision and mission of LLGI
28. Initiate action to accomplish objectives and being proactive
29. Seek to understand individual differences and values to build workplace relationship
30. Learn and apply new job related information in a timely manner
31. Perform other duties as required or assigned.

Competencies Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency Education, Experience, and Credentials Requires high school diploma or equivalent

Requires competency in internet use and a variety of computer software applications.

Requires working knowledge and use of digital camera and imaging operations.

Requires basic knowledge of selling, research and numeric proficiency.

Requires ability to be consistently at work and on time on scheduled work days.

Requires ability to communicate effectively through verbal and written messages.

Requires ability to complete tasks on time or communicate…