Xfinity Retail Sales Consultant; Springfield, IL

Job Summary

$23.32+ Hourly (Pay is $15.63/hr. + $1300/mo. Targeted Commission)

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service with all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment, connecting products to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjust to a full‑time, flexible, rotating work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.

Comcast provides best‑in‑class benefits. Some perks include:

• Day‑One benefits with medical, dental, and vision coverage.
• Comcast Xfinity courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement up to $8,000 for full‑time employees.
• Paid time off.
• 401(k) savings plan with up to 6% dollar‑to‑dollar matching.
• And much more.

• Understand and apply Comcast operating principles.
• Own the customer experience, think and act in ways that put customers first.
• Know your stuff, be enthusiastic, and advocate of technology and services.
• Work as a team to achieve results.
• Engage in Net Promoter System activities such as huddles and callbacks.
• Drive results and growth.
• Support a culture of inclusion.
• Act in a manner that is right for customers, colleagues, investors, and communities.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Contact us to request accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Resilience
• Communication
• Critical Thinking and Problem Solving
• Professional Integrity

• Base Pay: $15.63
• Total Target Compensation (Base Pay plus Targeted Commission): $23.32
• Commission and target‑based upside above earnings for overachievers.

High School Diploma or GED.

None specified.

2-5 Years