Team Captain Operations

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Contribute to the development of 30-60-90 day plans with the SM and ASM to support business priorities for assigned department(s).
• Help establish working plans related to operational initiatives, staffing, hiring needs, and merchandising sets in accordance with established budgets and financial goals.
• Execute plans and make adjustments as needed throughout the plan duration using independent judgment and analysis of plan effectiveness.
• When acting as solo leader, perform general store oversight, including opening and closing procedures, front‑end and cash office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports daily/weekly and assign workload based on skill levels to maximize efficiencies.
• Monitor progress against plans and pivot as needed to ensure uninterrupted operations and athlete support while meeting payroll and financial goals.
• Develop effective schedules for direct reports and adjust as needed to meet athlete traffic demands and complete operational and merchandising initiatives.
• Build and lead a strong, effective team that delivers positive athlete experiences.
• Lead the sourcing, interviewing, hiring, onboarding, and retention of appropriate numbers of direct reports in each area of oversight.
• Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle.
• Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for compliance with policies, procedures, and termination recommendations.
• Create a store environment where teammates and athletes are always welcome and treated with respect.
• Enforce established policies and procedures related to safety, loss prevention, and standard operating procedures, as well as applicable laws and governing guidelines.
• Hold teammates who fail to meet or comply with expectations accountable.

• High School Diploma or equivalent.
• 1‑3 years of experience.
• Previous retail or customer‑facing experience required.
• Previous people‑leadership experience preferred.

Targeted Pay Range: $49,500.00 – $63,500.00. This is part of a competitive total rewards package that may include incentive, equity, and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay. DICK’S Sporting Goods complies with all state paid leave requirements.

We also offer a generous suite of benefits. To learn more, visit