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Lead - Pets & Customer Service

Job in Springfield, Sangamon County, Illinois, 62777, USA
Listing for: PetSmart Store Support Group, Inc.
Full Time position
Listed on 2026-07-16
Job specializations:
  • Retail
    Retail Associate/ Customer Service, Customer Service Rep, Retail Support, Retail Sales
  • Customer Service/HelpDesk
    Retail Associate/ Customer Service, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 38000 - 48000 USD Yearly USD 38000.00 48000.00 YEAR
Job Description & How to Apply Below
Position: Experience Lead - Pets & Customer Service

Pet Smart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to customers while upholding the company’s vision, mission, values, and strategy. This role drives loyalty and promotions through pet parent interactions, and supports store safety, cleanliness, merchandising and associate engagement.

As Leader on Duty when needed, you will train and mentor teammates, oversee daily tasks, handle live sales and adoptions, assist with store events, cash handling, and

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