Retail Service Specialist

O'Reilly Automotive -  - Responsibilities:
Lead store team members in providing excellent customer service to retail and professional customers;
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs;
Ensure telephone is answered according to company policy;
Process buy online/ship to store, hub and store to store transfers and DC add orders and contact customers on shipment arrivals as needed;
Manage returns, exchanges, and refunds with proper procedures;
Ensure merchandise is invoiced before leaving the store and communicate Zipline messages; delegate merchandising tasks;
Ensure adherence to posted work schedules and clock-in/out according to policy;
Perform store opening/closing duties including day end procedures, deposits, security checks, and vehicle security;
Other duties as assigned