Retail Coordinator, Retail Associate​/ Customer Service

Springfield Scheels
3801 S Mac Arthur Blvd
Springfield, IL 62711, USA

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience
• Every customer interaction is an opportunity to exceed expectations
• We focus on making every visit memorable, personalized, and impactful
• Having a Team-First, Winning Mentality
• We succeed together by supporting one another and celebrating team wins
• Collaboration and unity drive our performance and customer experience
• Learning and Adapting to Constant Change
• We embrace growth, innovation, and feedback
• Change is not a barrier–it’s a catalyst for improvement and excellence
• Taking Pride in Our Work and Thinking Like Owners
• Every task matters, and we take full responsibility for the results
• Ownership means accountability, care, and drive to go above and beyond
• Expecting Honesty and Integrity in All That We Do
• Trust is the foundation of our relationships–with customers and with each other
• We act with transparency, fairness, and respect at all times

Responsibilities:

• Maintain a high standard of confidentiality and respect for privacy while working with customers applying for the Scheels VISA
• Accurately process VISA applications, complete registration procedures, and address customer questions with in-depth knowledge about the VISA program
• Coordinate and deliver training for new and existing Visa Specialists, Cashiers, and Sales Associates
• Maintain and restock VISA materials, including signage, folders, information pamphlets, etc.
• Promote the Scheels VISA Program with signage throughout the store and encourage participation in the program to the Sales and Cashier team
• Organize and execute Card member Appreciation Days and/or other special promotions at a high level according to standards set by the bank, as well as the Scheels Corporate Office
• Maintain a clean and organized work environment
• Demonstrates strong communication, customer service, organizational, and problem‑solving skills
• Presents information clearly to associates and responds to questions or feedback from customers, team members, and leadership
• Ability to meet expectations and requirements for the Visa Program set by First National Bank, VISA, and Scheels. This includes keeping accurate daily logs, calculating monthly goals, tracking store performance, and coordinating Visa program compliance for associates
• The schedule will include varied hours, days, evenings, weekends, and holidays

Compensation: Compensation for this position starts at $21.00 per hour.

Education & Experience:

The ideal candidate will have a minimum of an associate’s degree from a 2-year college or technical school, or 1-2 years of related experience and training, or an equivalent combination of education and experience.

Schedule:
Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday through Saturday, 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends and holidays. Average hours per week is 40 hours. Typical schedule includes a set day off during the week, set night to close during the week and every other weekend rotation.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage—including medical, HSA,…