Senior Account Executive, GelatoConnect Products, North America

About Gelato

About Gelato

Gelato has created the world’s largest global network for on-demand production of custom products — from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we elimi nate waste and reduce carbon emissions.

At Gelato, we don’t own production facilities — we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It’s smarter, faster, and greener.

With Gelato Connect, our SaaS platform, we’re driving innovation in print production. Gelato Connect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With Gelato Connect, we’re reshaping the print industry to be more efficient, sustainable, and profitable.

Gelato Connect is the SaaS arm of Gelato, and we are continuously developing products to bring value to our customers. Our original product, Gelato Connect is our enterprise platform designed to serve as the operating system for the modern print industry. We help print producers move away from fragmented, legacy systems by automating their procurement, workflows, and logistics into a single, seamless interface.

Our Gelato Connect Platform helps transform traditional, commercial printers into the digital and on-demand world. For apparel decorators, Gelato Connect provides them with an end-to-end operating system to manage their entire processes from order-intake, inventory management and all the way through shipping. The Gelato Connect Platform is the only solution in the printing industry that provides a full platform with procurement, workflow, and logistics.

As a Senior Account Executive, Gelato Connect Products
, you’ll lead complex, consultative sales cycles for Gelato’s most strategic and sophisticated solutions, working on deals that shape how global production and commerce operate. You will have a significant opportunity to grow accounts and build long-term customer value. Gelato Connect deals are strategic, multi-product, and highly consultative, requiring strong commercial judgment and the ability to navigate complex, multi-stakeholder buying processes.

Sales Execution & Deal Ownership

• Own the full sales cycle for Gelato Connect products
• Drive outbound prospecting into priority accounts while converting inbound demand
• Lead deep discovery with commercial, operational, and technical stakeholders
• Design and articulate tailored solutions that map to complex customer workflows
• Navigate multi-stakeholder buying processes, procurement, and approvals
• Collaborate closely with Product, Solutions, and Leadership on strategic deals
• Close high-value, multi-product agreements and expand strategic accounts over time
• Evangelize the benefits of Gelato Connect products and help printers scale profitably
• Consistently meet and exceed monthly and quarterly sales quotas

Pipeline Management & Forecasting

• Build and manage a high-quality pipeline with accurate forecasting
• Maintain excellent CRM hygiene to ensure forecasting accuracy and actionable sales insights

AI-First Sales Practices

• Act as an AI builder, actively utilising AI tools to enhance sales processes and increase execution speed across the funnel

Customer Value & Market Feedback

• Provide frontline feedback to Marketing, Product, and Partnerships to continuously improve our go-to-market approach

Who you are

You have a start-up mentality, incredible stamina, discipline, resilience, and grit. You’re a doer. You change until you win. You feel comfortable getting your hands dirty while never losing sight of long-term ambition. You are confident in your abilities and experience, yet humble and curious in your execution. Embracing change, complexity, and ambiguity while also navigating a little bit of chaos is essential for…