Client Relationship Manager

West Coast Hours Preferred

Strategic Account Manager

Open to any CSC Office

Mon-Fri 8am-5pm

West Coast Hours Preferred

The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts.

• Own and deliver against assigned client retention targets (≥98.6% annual retention).
• Proactively identify at-risk accounts through service trends, engagement gaps, M&A activity, or competitive signals.
• Execute structured retention strategies to prevent revenue erosion.
• Partner with internal stakeholders to resolve issues impacting client satisfaction.
• Maintain a disciplined outbound cadence (calls, QBRs, business reviews, strategic check-ins).
• Develop and execute account engagement plans for top-tier clients.
• Build multi-threaded relationships across client organizations (legal, compliance, finance, procurement).
• Position CSC as a strategic partner—not a transactional vendor.
• Identify and qualify cross-sell and upsell opportunities within existing accounts.
• Generate and route qualified leads to Sales, partnering through deal progression where needed.
• Collaborate on account expansion strategies and RFP responses.
• Monitor client activity, including M&A signals, organizational changes, and industry trends.
• Develop client communication strategies.
• Leverage data and CRM tools to prioritize outreach and actions.
• Partner with Sales, Client Experience / Service teams, Product teams, and Backend support.
• Act as the central point of coordination for strategic accounts.

• Client Retention Rate
• Outbound Activity Metrics
• Lead Generation Volume
• Client Engagement Scores (NPS Score)

• 3–5+ years in Account Management, Client Success, or Relationship Management
• Proven track record of retaining and growing enterprise accounts
• Experience in proactive outbound engagement models
• Strong product understanding and ability to identify revenue opportunities
• Excellent communication and executive presence
• Ability to manage complex client relationships and competing priorities
• Experience working with CRM tools (e.g., Salesforce)

• Experience in corporate services, legal, compliance, or financial services industries
• Familiarity with M&A activity and its impact on client needs
• Background in consultative selling or account-based management
• Experience supporting global or multi-entity clients