Customer Engagement Executive

About Us

Dream Big. Go Beyond. Be Unstoppable. Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, manage $15 trillion in payments annually, and help businesses optimize liquidity performance across the enterprise. Our mission is to become the most sought‑after cloud technology company globally, constantly innovating, challenging the status quo every day, and supporting inclusive, flexible, and growth‑oriented careers.

You possess strong business acumen and can interpret and use industry and company data to understand customers' needs and communicate how Kyriba can help them become best‑run organizations. As a Customer Success/Engagement professional, you consult with clients to uncover and achieve their business goals, cultivate C‑level relationships, and bring data‑driven insights to life, building high‑trust relationships measured through growth, attrition, retention, and relationship health.

You thrive where the path isn’t always paved. When you encounter a challenge, you roll up your sleeves, figure it out, and move forward. Your entrepreneurial spirit, resourcefulness, and ability to handle ambiguity enable you to take initiative, own problems end‑to‑end, and find creative paths when the obvious route doesn’t exist. This mindset is essential to our success.

Engage with Kyriba’s US customers to drive and accelerate value realization, ensuring business outcomes through consumption of purchased solutions and success service entitlements. Manage a broad portfolio across the United States, deliver consistent, high‑quality engagement, and proactively adopt full product functionality. Facilitate regular meetings—including executive touchpoints—to measure progress and impact.

Take an outcome‑focused approach, driving value delivery for profitable growth and retention. Establish metrics, annual goals, and key objectives for each customer; use data and tools to track and deliver against them.

Forecast revenue‑loss risk by anticipating and planning for customer needs. Document account strategies in Customer Engagement Plans and deliver value and insight unique to each customer. Identify expansion opportunities to grow Kyriba’s footprint through additional services.

Establish, maintain, and deepen relationships across each account, lead Customer Advisory Councils, and support executive‑level board relationships. Prioritize competing priorities with urgency, independence, and judgment, and collaborate cross‑functionally to achieve outcomes. Travel: 20–30% travel is expected for customer meetings and company events across the United States.

• Experience in Customer Success / Engagement, Account Management, or Sales
• Strong knowledge of SaaS models and value‑based engagement
• Strong business and financial acumen; treasury domain expertise is a plus
• Track record of driving client adoption, retention, and growth
• Strong relationship‑building, communication, and stakeholder‑management skills
• Problem‑solving, negotiation, and organizational abilities
• High degree of accountability and a “can‑do” attitude—own your outcomes
• Demonstrated ability to operate autonomously in ambiguous or fast‑moving environments
• Self‑starter with an entrepreneurial mindset—identify needs and execute
• Customer empathy paired with a bias for action: listen deeply, then act decisively
• Experience facilitating executive‑level meetings and advisory boards is a plus

Salary
:
The annual base salary range for this role is $88,240.00–$ for a full‑time schedule, with potential to exceed the range through sustained performance and demonstrated success. Variable compensation (performance bonus or commission‑based plan) and a long‑term incentive may also be eligible.
Health & Wellness
:
Kyriba offers a comprehensive range of health, welfare, and wellbeing benefits to support professional and personal life.

Think Big & Constantly Innovate, Put our Customers’ Outcomes First, Act with Integrity, Work as One Team, Strive for Excellence while Having Fun.

Kyriba is an equal‑opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, or genetic information. We aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please submit a request.

All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy. See EEO Law.