Senior Sales Manager

Overview

Fairmont Hotels & Resorts – Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park rises gracefully above Millennium Park and Chicago's lakefront, and is a leader in Food & Beverage in the city, with a partnership with Richard Sandoval Hospitality for our pan Latin restaurant and tequila bar, Toro. With beautifully appointed guestrooms and suites, including 84 newly renovated rooms and Fairmont Gold Lounge, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.

Senior Sales Manager — The Senior Sales Manager is responsible for generating and managing large group business with a primary focus on programs requiring 101 or more peak room nights within the corporate and association market segments. This role drives group revenue through proactive sales efforts, relationship management, and strategic business development. The role focuses on achieving revenue goals, maximizing occupancy, and cultivating long-term partnerships while representing the hotel in a professional and luxury-oriented manner.

The Senior Sales Manager works closely with hotel leadership, revenue management, operations, and event teams to ensure seamless execution of client programs and exceptional guest experiences.

• Prospect, solicit, and secure new business opportunities through direct sales efforts, networking, and industry involvement.
• Manage and grow existing client accounts to maximize repeat business and long-term partnerships.
• Achieve and exceed monthly, quarterly, and annual revenue goals.
• Conduct outside sales calls, site inspections, client entertainment, and trade show participation.
• Respond to RFPs, negotiate contracts, and close business in alignment with hotel revenue strategies.
• Maintain accurate sales activity, account details, and forecasting within CRM systems.
• Collaborate with revenue management to strategically price and position group opportunities.
• Partner with convention services and operations teams to ensure successful program execution and client satisfaction.
• Analyze market trends, competitive activity, and customer needs to identify business opportunities.
• Develop and execute strategic sales plans for assigned market segments.
• Represent the hotel and brand professionally at industry events, client meetings, and community functions.
• Prepare weekly sales reports, pace updates, and business forecasts for leadership review.
• Mentor and support junior sales managers or coordinators when applicable.

Your experience and skills include:

• Bachelor’s degree in Hospitality Management, Business, Marketing, or related field preferred.
• Minimum 3–5 years of hotel sales experience, preferably in a full-service or luxury hotel environment.
• Proven track record of meeting or exceeding sales goals and revenue targets.
• Strong understanding of group sales, corporate sales, and hotel operations.
• Excellent negotiation, presentation, and communication skills.
• Ability to build relationships with clients, vendors, and internal stakeholders.
• Experience with Opera preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor with strong business acumen and customer service orientation.
• Ability to travel locally for client meetings, networking events, and industry functions.

• Compensation Range: $66,000 - $82,000
• Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Employee Benefits — Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

• Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
• Our Values: Respect, Excellence, Belonging, Empowerment, Integrity — we cultivate an environment where colleagues feel valued and supported.
• All your information will be kept confidential according to EEO guidelines.