Sr. Sales Operations Representative - Territory East

What you will do

• Provide operational assistance to account managers, and field sales coworkers with quote creation and order processing.
• Ensure all government, customer and seller requirements are followed on orders (DPAS ratings, due dates, contract requirements for purchasing and SLA’s).
• Works closely with appropriate Services and Project Management team(s) on large projects.
• Responsible for order management coordination on all customer rollouts.
• Provide consistent status updates for orders, quotes, or other requests to sales coworkers.
• Proactive interaction with customers to provide order status updates, quotes or other requests as needed to provide exception customer outcomes.
• Ability to assist with basic CDW and Partner badged services requests through Agiloft and Synapse (Changepoint).
• Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources.
• Promptly process orders via SPS (Sales Productivity Suite) and AS400 systems.
• Web order processing through the Sales Order Router.
• Manage bids entry, amend, and win bids in the Bid Router, as needed.
• Ensure proper purchasing contract(s) and terms are selected upon order entry.
• Daily maintenance of sales order routers and sales order manager screens.
• Ensure all started tasks are seen through to completion.
• Facilitate and follow up on Customer Relations/Service Now Request to ensure a frictionless order flow experience for customers, and sales coworkers.
• Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router.
• Train and mentor new and existing coworkers.
• Leverage appropriate contract vehicles and pricing schedules for specified customers.
• Have advanced understanding and maintain in-depth knowledge of relevant products, contracts, or business segment requirements.
• Leverage/seek internal and external training opportunities to continually develop product knowledge and sales skills.
• Complete Partner Product accreditation to further advance skillsets in solutions and services sales.
• Build trusted customer relations so you can be second in command when the Account Manager or Account Manager Team(s) is out of the office or traveling.
• Proactively provide pertinent information to client(s) and account manager (s).
• Develop good working relationships with internal departments.
• Have a high sense of urgency to go above and beyond; to provide an exceptional customer experience.

• Minimum basic requirements: 2+ years experience within Operations or Sales, Associates degree or relevant experience.
• Proficient in Microsoft Office applications.
• Excellent communication skills, both oral and written using a variety of styles and techniques appropriate to the audience.
• Effective interpersonal skills, with ability to flex style based on the audience.
• Ability to develop trusted relationships with customers and coworkers.
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.
• Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve.
• Demonstrated ability to deliver exceptional customer interactions.
• Demonstrates a high sense of urgency to go above and beyond to provide an extraordinary customer experience.
• Proven ability to undertake and successfully complete special projects.

• For CDW coworkers, a minimum “Exceeded Expectations” PMP (Performance Management Process) evaluation for at least 2 consecutive years.
• Bachelor’s degree.
• Yellow Belt Certification (process focused).
• Partner Certification(s).Prior experience in selling computer hardware, software, solutions, or services.
• Certifications in Advanced Technology.
• Working knowledge of internal CDW systems (AS400/SPS, Certinia and CPQ).
• Consistently and independently delivers quality work and receives high customer satisfaction on bi-annual effectiveness survey.

• Pay range: $50,000- $66,000, depending on experience and skill set.
• Annual bonus target of $30,000 subject to terms and conditions of plan.
• Benefits overview:
• Salary ranges may be…