Flex Retail Security Officer

On-Call Flex Security Officer

The On-Call Flex Security Officer provides supplemental security coverage in a retail environment by filling shifts due to call-offs, vacations, staffing shortages, and peak business needs. This position is not a regularly scheduled role and does not guarantee hours. Flex Officers serve as a critical support function to maintain safe and secure operations when primary staff are unavailable.

This role requires adaptability and reliability, as shifts may be offered on short notice. Officers are not expected to be available 24/7 but must provide designated days and time ranges during which they are available to be contacted and report to work if needed.

• Must provide specific days and time ranges of availability for on-call coverage.
• Availability must be communicated in advance and kept current.
• Officers may be contacted on short notice for shift coverage.
• This position is strictly as needed, with no guaranteed hours.
• Designed primarily to cover: call-offs, vacations, emergency staffing needs, high-traffic retail periods.

• Provide a visible and proactive security presence to deter theft, vandalism, and disorderly behavior.
• Conduct frequent patrols of interior and exterior areas, including parking lots, entrances, and common areas.
• Respond promptly and effectively to incidents including disturbances, shoplifting, medical emergencies, and safety hazards.
• Enforce property rules, tenant policies, and applicable Illinois laws in a professional and consistent manner.
• Assist in the removal of trespassers or disruptive individuals in accordance with policy and training.
• Complete accurate and detailed incident reports and daily activity logs.
• Provide customer service assistance while maintaining a strong security presence.
• Coordinate with local law enforcement and emergency responders as needed.
• Identify and report maintenance issues, fire hazards, or safety concerns.

• Extensive standing and walking are required for the majority of each shift.
• Continuous foot patrols throughout large retail areas both indoors and outdoors.
• Ability to stand for extended periods with minimal sitting opportunities.
• Ability to respond quickly to emergencies and move rapidly across the property.
• Occasional lifting of up to 25–30 pounds.

• Maintain confidentiality of all incidents and sensitive information.
• Assist with lost and found procedures.
• Follow all company policies and Illinois use-of-force guidelines.
• Participate in required training, including de-escalation and emergency response techniques.
• Adapt quickly to different posts and assignments with minimal notice.

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Valid Illinois PERC Card required.
• Previous security or retail experience preferred.
• Strong communication, observation, and report-writing skills.
• Ability to remain calm and professional in high-stress situations.
• Valid Driver's license required.
• Must successfully complete a background check prior to employment.

• Fast-paced retail setting with high customer traffic.
• Regular interaction with the public
• Indoor and outdoor

• Standard hourly rate: $17.00 per hour
• Paid training provided
• No guaranteed hours – schedule based solely on operational needs and officer availability.