Broadband Technician

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.

• Performs residential installs and disconnects (data, video, phone) on customer premises according to organizational standards and specs.
• Provides a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors.
• Maintains appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.
• Provides customer education in the form of subject‑matter expertise, focusing on both new and existing products and services, along with potential upsell opportunities that may increase customer satisfaction.
• Operates company vehicle in a safe and responsible manner.
• Performs other duties as assigned.

• Education: High school diploma or equivalent.
• Experience: 0 (Entry Level).
• Valid driver's license with a satisfactory driving record.
• Knowledge of ladder, hand or power tools.
• Customer service and communication (verbal, written).
• Basic computer skills.
• Aptitude to learn new skills.
• Problem‑solving.
• Time management.
• Teamwork and ability to work independently.

Ability to lift and carry up to 75 lbs. Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles. Prolonged standing, walking, sitting, and driving required. Ability to safely climb and work from ladders for extended periods of time. Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level.

Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding.

• 401(k) retirement plan with employer match.
• Insurance options: medical, dental, vision, life and STD.
• Paid time off/vacation: starting at 80 hours per year, increases with tenure.
• Floating holiday: 40 hours per year.
• Paid holidays: 7 days per year.
• Paid sick leave (varies by state/local law).
• Tuition reimbursement program.
• Employee discount program.

The base pay in Illinois for this position is $18.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on relevant skills, experience, and capabilities.

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.