Fire & Security Service Technician

Responsibilities

• Respond to service calls and diagnose issues with fire alarm and life safety systems
• Perform troubleshooting, repair, programming, and system testing
• Service and maintain systems from multiple manufacturers (including Simplex Grinnell)
• Read and interpret blueprints, schematics, and technical documentation
• Communicate professionally with customers to identify issues and provide solutions
• Complete service documentation using mobile devices and customer systems
• Participate in on-call rotation and respond to after-hours service needs as required
• Maintain inventory and ensure readiness of tools and equipment
• Identify system improvements and recommend upgrades or solutions (upselling opportunities)
• Support, mentor, and collaborate with team members when needed

• 3–5+ years of experience in fire alarm and life safety systems and low voltage systems (access control, intrusion, or related)
• Strong troubleshooting and technical diagnostic skills
• Ability to read and interpret blueprints, diagrams, and specifications
• Working knowledge of test equipment (multimeter, analyzers, etc.)
• Strong communication and customer service skills
• Valid driver’s license with acceptable driving record
• Ability to perform physical tasks (lifting 50–70 lbs, climbing ladders, working in confined spaces)
• Willingness to work flexible hours, including weekends and on-call rotation
• Ability to follow safety procedures and company guidelines

• NICET Level II certification (or actively pursuing)
• Technical training or certification in electronics or fire systems
• Experience with CCTV, IP networks, and integrated security systems
• Prior experience with system programming and commissioning

Salary Range: $26.00 – $34.00 per hour (based on experience, skills, and qualifications)