HVAC Lead Service Technician

HVAC Service Technician Lead Position Type Full time hourly position eligible for overtime Compensation 38 53 per hour potential for additional 280 per week in incentives

Job Summary The HVAC Service Technician Lead is responsible for overseeing troubleshooting repairing and maintaining residential heating ventilation and air conditioning HVAC systems This includes performing routine maintenance troubleshooting HVAC issues diagnosing complex system problems and providing solutions to ensure customers systems operate efficiently In addition to service work the role also involves selling HVAC replacement systems and performing start up commissioning on newly installed HVAC units This role is also expected to assist the Service Manager with training new hires and coaching peers on best business practices as well as proper diagnosis and resolution of service issues

Essential Functions The Essential Functions are representative but not all inclusive of the knowledge skills and abilities required to perform this job Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position

Diagnose and repair heating cooling and ventilation issues in residential HVAC systems including furnaces boilers combi boilers air conditioners heat pumps and ductless systems Use diagnostic tools digital multimeters and other equipment to identify issues and perform accurate and timely repairs Troubleshoot system malfunctions identify root causes and recommend solutions to restore comfort in the home Troubleshoot and repair refrigerant leaks electrical issues airflow problems and other system related issues

Perform routine preventive maintenance PM tasks on residential HVAC systems including cleaning coils changing filters checking refrigerant levels inspecting electrical components and ensuring all system parts are functioning optimally Clean and replace air filters adjust thermostats and inspect and lubricate moving parts eg fan motors blowers to ensure longevity and efficiency of HVAC units Conduct comprehensive seasonal tune ups to keep HVAC systems running at peak performance Offer customers tips and best practices to improve energy efficiency and system longevity

Perform system start up commissioning for newly installed HVAC units ensuring proper installation and operational efficiency Verify that newly installed systems are functioning correctly making adjustments where necessary to ensure optimal performance Test and calibrate system controls including thermostats and dampers to ensure they meet manufacturer specifications Provide clients with a thorough overview of system operation care instructions and maintenance recommendations

Assess the need for HVAC system replacement during service visits and provide detailed replacement estimates Educate homeowners on available options providing solutions that best meet their needs preferences and budget Present and explain product features benefits and energy saving advantages of various replacement systems Collaborate with the sales team to close sales on HVAC system replacements ensuring customer satisfaction and retention Promote energy efficient products and services that align with current environmental regulations and standards

Maintain a professional courteous and helpful attitude when interacting with customers Clearly explain technical problems and solutions to customers in a way they can understand Ensure customers are fully informed about system conditions maintenance needs and replacement options Foster positive relationships with clients ensuring repeat business and customer loyalty Accurately complete all service documentation including work orders invoices and maintenance records

Ensure all work is completed in compliance with local building codes safety regulations and manufacturers guidelines Adhere to company policies regarding safety protocols including the safe handling of refrigerants and electrical components Ensure all tools and equipment are properly maintained and used according to safety standards

Collaborate effectively with other technicians service managers and the installation team to provide comprehensive service Provide mentorship and guidance to junior technicians as needed Stay up to date on the latest industry trends technologies and best practices continuing professional development through training and certifications Perform additional tasks as required

Requires a high school diploma or equivalent EPA Section 608 Certification A2L Certification OSHA 10 OSHA 30 preferred MA Oil Burners License NATE North American Technician Excellence certification or equivalent preferred but not required Valid drivers license and clean driving record 6 years of…