Child Welfare Specialist

Job Overview

Title:

CHILD WELFARE SPECIALIST

Agency:
Department of Children and Family Services

Location:

2200 Churchill Rd, Springfield, Illinois, 62702

Work Hours:

12am-8:30am, Rotation A2

Closing Date/Time: 03/26/2026

Salary:
Anticipated starting salary $6242 monthly; full range $6242-$9021 monthly + Shift Differential.

Job Type: Salaried

County:
Sangamon

Number of Vacancies: 1

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Worker. Under general supervision, this position will provide statewide telephone coverage of a toll‑free number for the reporting of alleged child abuse and neglect, making highly responsible decisions regarding intake and screening of information received on initial calls.

The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse/neglect and all information to complete initial oral reports and subsequent reports relating to child abuse/neglect or other child welfare services. This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth.

DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills.

• Serves as State Central Register Call Center Worker
• Provides telephone counseling services or referral services for crisis situations; maintains familiarity with resources on a statewide basis for purposes of referral
• Provides information necessary to ensure that all alleged reports of child abuse/neglect are entered into the computer terminal
• Monitors incoming written reports for CPS units
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

• Preferably requires a master's degree in social work; or a master's degree in a related human service field, supplemented by one year of directly related professional casework/case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field.
• Requires a bachelor's degree in social work and one year of directly related professional casework/case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field.
• Requires a bachelor's degree in a related human service field and two years of directly related professional casework/case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field.
• The college or university issuing a bachelor's or master's degree must be accredited, and the degree program in social work must be approved by the Council on Social Work Education.
• This class is included as an Upward Mobility Program credential title.

• Requires the ability to pass a background check
• Requires physical, visual and auditory ability to carry out assigned duties
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime, including scheduled, unscheduled, or last-minute overtime. This requires the ability to work evenings and weekends. This also requires the ability to work in a 24 hour “on call” capacity.

Social work or a related human service field

All applicants must apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner will not be considered.

Agency Contact: mike.bolt

Supervisor:
Molly Sweeney

Req #: 54037