Customer Service Specialist Trainee-Spanish Speaking; Revenue TAX Specialist TRN-SS UMP

Position Overview

Customer Service Specialist Trainee-Spanish Speaking (Revenue Tax Specialist Trainee) – Department of Revenue, Springfield, IL (Union). The role involves attending training on tax types and laws, providing customer service via telephone, in‑person, and email, and developing interpersonal and communication skills.

The State of Illinois is committed to providing reasonable accommodations to people with disabilities. Applicants can request accommodations by submitting appropriate documentation.

Illinois does not provide sponsorship for employment visa status. Candidates must be authorized to work in the United States on a full‑time basis.

Employment decisions are not based on salary history. Please do not include wage or salary information on your resume or application.

Job Requisition : 55517
Opening Date: 05/06/2026
Closing Date: 05/20/2026; 11:59PM
Agency: Department of Revenue
Location: Springfield, IL, 62702
Job Type: Salaried
Salary: $4,407–$5,879 monthly (effective 07/01/26)
Hours: 8:30 AM–5:00 PM, Monday–Friday
Vacancies: 2
Anticipated

Start Date:

09/16/2026

• Under immediate supervision, complete structured classroom and on‑job training in tax operations for 6–12 months.
• Perform assignment tasks in various tax examinations, ensuring accurate data entry and adherence to laws, rules, policies, and procedures.
• Apply training to communicate effectively with taxpayers, government officials, and internal counterparts.
• Receive basic technical training in specialized operations to assist leaders and supervisors.
• Perform any other duties as reasonably required.

• Four years of college completion or equivalent work experience in tax support functions at IDOR.
• Fluent Spanish and English—speaking, reading, and writing at a colloquial level.

• Must successfully complete a tax compliance and fingerprint‑based background check.
• Position involves medium work: lifting no more than 50 pounds at a time.
• Requires travel, including overnight stays where appropriate.
• Must use and secure a state‑issued mobile device.

The Illinois Department of Revenue administers state tax laws and collects taxes equitably and efficiently. It values diversity, equity, and employee development, and it invests in comprehensive training and engagement.