Living Room Supervisor-Day

Supervisor Day - Living Room

The Mobile Crisis Supervisor is responsible for supervising the delivery of services in the Living Room Program in accordance with all program guidelines. Essential duties and responsibilities include:

• Managing the daytime Living Room system, including referral intake and/or client emergencies.
• Assisting with 24/7 on-call responsibilities to ensure staff members have access to leadership at all times.
• Reviewing client intake information and determining referral acceptance and case assignment.
• Overseeing case responsibilities and providing guidance in case planning.
• Providing weekly supervision to professional and para-professional staff on therapeutic approaches with clients and offering administrative case support.
• Reviewing all written documents created by staff.
• Reviewing funding source policies and procedures, updating procedures to meet state requirements, and training staff to implement them.
• Ensuring consistency in case files by reviewing that documentation is filed accordingly.
• Ensuring that staff handles unusual incidents promptly and effectively.
• Completing various outcome reports, as required.
• Participating in required meetings and trainings with the funding source.
• Providing staff with training, education, ongoing supervision, and support.
• Engaging staff in professional development.
• Monitoring program expenditures to ensure compliance with budgetary constraints.
• Ensuring adherence to contractual obligations with the funding source.
• Ensuring billing accuracy and timeliness; completing billing procedures for private contracts when necessary.
• Handling client, staff, caretaker, and/or collateral complaints and grievances.
• Conducting regular unit/team meetings with staff.
• Participating in various collateral and community groups to promote agency programs and presence, creating community linkages and opportunities.
• Participating in public speaking engagements to promote agency programs and services.
• Participating in agency management meetings and work groups.
• Assisting CQI in the development of agency documentation to enhance programming and to meet the requirements of the funding source policies and procedures.
• Working to ensure quality of service and the achievement of program outcome goals.
• Providing direct service to children and families in the absence of assigned staff.
• Managing case assignments to ensure an equal distribution of cases and to maintain the appropriate staff-to-client ratios as outlined by the funding source.
• Ensuring adequate client contact is maintained in accordance with specific program guidelines and the minimum required contact hours are achieved each month.
• Ensuring that staff at all levels closely monitor client safety and are appropriately responsive to any situation that poses a risk to or by a client.
• Completing and submitting performance appraisals in a timely manner.
• Maintaining a positive organizational culture.
• Overseeing interns.
• Performing duties independently.
• Performing other duties as assigned

This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.

• Education:
  
  Master's in Human Services or related field
• License preferred: LCPC, LCSW, LSOE, etc.
• Experience:
  
  2 years related experience in leadership
• Other:
  Valid driver's license and an acceptable driving record with OHU-required levels of auto insurance coverage.

• Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as necessary.
• Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines.
• Ability to function well in a team environment.
• Ability to demonstrate project management, analytical, and presentation skills.
• Resourceful in researching issues and developing solutions with minimal supervision.
• Excellent interpersonal and effective communication skills (verbal, written, active listening).
• Demonstrated ability to build professional relationships.
• Demonstrated problem-solving techniques.
• Ability to exercise discretion and ensure confidentiality.

• Tuition assistance up to $2500 per fiscal year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, 1 paid Mental Health Day, and up to 5 paid Sick days annually
• Medical, dental, vision, 403 (b) retirement, flexible spending accounts, health savings account, dependent care, commuter and transit
• Agency-paid Life&ADD insurance up to $50K based on salary and short-term disability
• Agency-paid long-term after 1 year of employment
• Voluntary Supplemental Life&ADD, Critical Illness, Accident and Hospital for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Voluntary Pet Insurance
• Employee Assistance Program with 6 free counseling sessions
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations

• 800+…