Mail Handler​/Clerk

Job Title:

Mail Handler / Clerk

Location:

Springfield, MA 01111
• Duration: 6‑12 months
• Hours per week: 40

This role supports mailroom and document processing operations including receiving, sorting, preparing, and digitizing mail and documents. Work contributes to same‑day processing aligned with stock market timelines.

• Open, sort, and prepare incoming mail (USPS, Fed Ex, electronic submissions)
• Remove staples, organize pages for scanning
• Digitize documents via scanning
• Ensure accuracy and clarity for downstream business teams
• Route digital files appropriately
• Perform basic data entry and system usage
• Maintain quality control to ensure accurate digital records
• Meet daily service level agreements (SLAs)

• Basic computer proficiency; comfortable using a computer
• Familiarity with Microsoft Outlook, Word, and Excel (basic data entry level)
• Strong attention to detail
• Ability to work efficiently and meet deadlines
• Reliability and consistency (critical due to ongoing large‑scale project)

• Customer‑focused mindset (understanding impact of work)
• Continuous improvement mindset
• Ability to identify process improvements
• Adaptability (team undergoing significant operational changes)

• Internal systems (training provided):
  Polaris CATS Trucks (indexing/utilities)

• Initial processing (mail + scanning) done onsite
• Indexed and routed by offshore team (India)

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority, Gender, Disability, Religion, LGBTQI, Age, or Veterans.