Admin Support Professional Viability Inc

Position:
Administration Support Professional 2– Full Time

Location:

Springfield and West Springfield, MA

Rate of Pay: $22.92 Per Hour

Hours:

35 hours per week

Schedule:

Monday – Friday 8:30am-3:30pm

The Administrative Support Professional provides a wide range of administrative and direct service support, including data entry, report compilation, basic bookkeeping, general office duties, and receptionist coverage. This role also supports the daily operations of a human services office serving adults with diverse disabilities. The position requires frequent use of the Credible electronic health record system to ensure accurate documentation, quality assurance, and compliance.

• High School diploma or GED required, plus at least one (1) year of related experience
• Experience with Microsoft Excel, basic accounting, internet use, email, and general office procedures
• Computer literacy, including proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and comfort working with numbers and data
• Experience working with individuals with disabilities preferred
• Bilingual (Spanish) preferred
• First Aid/CPR certification preferred (training provided if needed)
• Technology‑savvy, with the ability to learn and effectively use electronic health record systems (Credible experience a plus)
• Demonstrated ability to support the organization’s mission by empowering individuals to make positive life changes

• Proficient in computer use, including Microsoft Word, Excel, Outlook, data entry, email, and internet navigation
• Ability to learn and effectively use the organization’s Electronic Health Record (EHR) system
• Valid driver’s license with a clean driving record required
• Must have access to a reliable vehicle and be willing to travel throughout the region to residential settings, workplaces, offices, and community organizations

• Health, Dental & Vision insurance plans
• Dependent care flexible spending account
• Flexible Spending & Health Savings account
• Pet‑plan discount program offered through Fetch
• Company paid Long‑term Disability insurance
• Company paid Short‑term Disability insurance (NY & OK employees only)
• Company paid Life & AD&D insurance
• Employer matched 403B contributions starting day 1 of employment
• Eligible for Tuition Reimbursement
• Generous paid time off
• 11 Paid Holidays a year
• Access to training and professional development resources through an online learning platform
• Referral Incentive bonus. For every friend, family member, or co‑worker you refer who is successfully hired, you receive a bonus
• Employee Assistance Program that provides confidential assistance for life challenges
• Work‑life balance