Administrative Assistant

Administrative Assistant 2

Location:

Springfield, MA

Onsite Flexibility:
Hybrid — Tuesday/Wednesday on-site

• Position Type:
  Contract
• Contract Duration: 3 months
• Pay Rate: $39.28 / Hour (USD)
• Work Authorization:
  Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Provide administrative support to Law Department staff. Maintain calendar activity, make travel arrangements, and schedule appointments/meetings. Complete expense reconciliation reports. Address mail and may respond to routine requests or forward mail to others in the company more appropriate to take action. Provide back up to other administrative support professionals within the department as needed.

• Calendar management: set up meetings
• Prepare and submit expenses
• Plan and schedule travel arrangements and submit associates' travel expense reporting requirements
• Compose and maintain documents, presentations, and routine reports with input from manager
• Respond to inquiries (both written and verbal) as needed
• Able to prioritize work
• Provide back up to other administrative support professionals within department as needed

Technology Skill

• Demonstrates proficiency in word processing, calendar management, Microsoft Office applications, document creation, and financial applications and equipment

Adaptability

• Open to change as part of continuous improvement
• Learns from mistakes and identifies improvement opportunities
• Actively seeks information in face of ambiguity

Customer Focus

• Addresses customer needs by involving the right resources if needed
• Asks questions to accurately identify customer needs
• Seeks feedback from customers and shares with the team

Communication

• Provides appropriate level of detail during huddles and problem solving meetings
• Listens actively and seeks clarifications to check for understanding
• Keeps updated with all team and employee communications

Execution

• Surfaces problems and issues with speed and accuracy
• Asks questions to clarify assignments and priorities
• Prioritizes activities in order to meet customer needs effectively

Improvement & Innovation

• Uses standard work to identify opportunities for continuous improvement
• Suggests improvements to existing processes to support the customer effectively
• Supports improvement initiatives and is open to new ideas

Judgment & Decision Making

• Uses existing rules, procedures, and standard work to guide actions
• Addresses issues in a timely manner and escalates them as necessary
• Considers the impact or consequence of actions and decisions

Problem Solving

• Actively participates in team problem solving discussions
• Shares data and information to understand the root cause of problem
• Surfaces problems actively as improvement opportunities

Self-Development

• Creates a development plan with guidance from manager
• Accepts feedback without becoming defensive
• Focuses on continuous development of technical skills critical to the role

Teamwork

• Supports accomplishment of team goals
• Shares information, experience, and skills with other team members
• Helps and supports new and inexperienced employees

• Typically, at least 3–5 years of related administrative experience
• Applies knowledge to handle many problems independently but seeks guidance in highly complex situations

This client is a mutual life insurance and financial services organization with more than 175 years of operating history, founded in Springfield, Massachusetts in 1851 and operating across all 50 states — serving millions of policyholders throughout the United States. With $312 billion in client assets under management, record statutory operating earnings in 2025, and recognition as Forbes' Best Life Insurance Company and a Ward's 50 top life and health company, this is a financially strong institution with demonstrated operational excellence.

The organization employs professionals across insurance, financial planning, actuarial science, compliance, technology, operations, and wealth management — all united by a mutual ownership model that aligns the company's interests with the long-term financial security of the policyholders it serves.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Job Number: 26-09602 Industry: Administrative & Support