Part Time Support Staff, Enrollment Services

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year.

STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution.
Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all
. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

The part-time Support Staff provides clerical support in the areas of enrollment services within the Division of Student Affairs. This position assists in the daily operations of the Admissions Office including general office tasks, filing, record management and customer service functions.

RESPONSIBILITIES include, but are not limited to:

• Participate in the daily operations of the primary assignment, which is the Admissions Office by providing clerical support such as processing transfer credit reports, updating transcripts and student records, working within the Customer Relationship Management system (CRM), etc.
• Provide excellent customer service; greet office visitors, respond to inquiries, answer phones, correspond via email, phone, Chat Now, etc.
• Respond to inquiries and prospects through the CRM system.
• Cross train within the division of student affairs to provide clerical support as needed.
• Contributes to a work environment that encourages and promotes diversity and inclusion.
• Demonstrates 100% time-on-task; adheres to college and routine office procedures, and regulations.
• Participate in college, division, department meetings, events and training as recommended and approved by the supervisor.
• Participate in professional development opportunities, college committees, work groups and task forces, and other professional organizations as approved by supervisor.
• Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position.

• Associate's degree preferred;
  Three or more years of experience in a busy office environment.
• Experience using and comfort with technology (basic Microsoft Office, etc.), as well as the ability and willingness to learn new computer-based programs.
• Ability to work well with a diverse group of individuals and be perceptive and understanding of student concerns.
• Must be team oriented, energetic, focused on details.
• Must possess strong organizational and communication skills.
• Must possess strong customer services skills.

EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff.

Must be able to exchange accurate information

Salary/

Work Schedule:

$18 per hour, 18.5 hours per week, Monday through Friday, hours negotiable between 8 AM and 5 PM. Requires flexibility to work occasional evenings and/or weekends as demand dictates.
Benefits:
No
Union:
Non-Union
Grant Funded:
No
Closing Date:
Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING:

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National…