Master Technician - Watertown MA Job Springfield area,Massachusetts USA,Automotive

275 Arsenal St, Watertown, MA 02472, USA

Job Description

Posted Friday, June 12, 2026 at 4:00 AM

Reporting to:
Service Manager. Employment classification:
Non‑exempt / hourly.

General Summary

The Flat Rate Technician (Tech) lives VIP’s mission to earn automotive customers for life by learning and living the VIP culture and following VIP processes to ensure customers get a better experience. The Tech works effectively and safely, ensuring good communication, teamwork and operation in serving customers. The Tech is responsible for diagnosing automotive systems, repairing and replacing automotive parts, fluids, tires and accessories, and ensuring these services are done right the first time.

The Tech complies with company safety, loss prevention and customer service programs as well as established policies, procedures and regulations.

Duties & Responsibilities

Make sure workplace safety is Priority #1. Follow all safety policies, complete all safety‑related training, lock out any unsafe equipment and report unsafe conditions or actions to a member of Management.

Provide automotive systems diagnosis, repair, and maintenance services covering all systems in the ASE series certifications

A2 – Automatic Transmission / Transaxle
A3 – Manual Drive Train & Axles
A5 – Brakes
A6 – Electrical/Electronic Systems
A7 – Heating & Air Conditioning
A8 – Engine Performance

Ensure a valid Service Work Order is initiated prior to initiating service and is visibly displayed with the vehicle.

Ensure an MPI is completed prior to initiating service on every vehicle and actively support the 5-for-5 Customer Engagement Process.

Return the Service Work Order and required printouts to the Service Desk with the vehicle keys upon completion of service.

Obtain needed parts only from a member of the Desk Team; return all unused parts to the Desk Team after completion.

Return cores, batteries and used tires to designated security areas for appropriate handling.

Maintain a minimum 16‑week average productivity based on position.

Follow VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.

Complete all required training and certification for the position

Take and pass all required LMS training.
Complete all required safe equipment operation training.
Become a Licensed State Vehicle Inspector (state‑specific).
Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified.
Become ASE certified based on position:
- Technician: G1, A4 and A5.
- ASE Technician:
  Four of the A-Series ASE certifications.
- Master Technician:
  All eight A-Series A1–A8.
Train, support and deliver the 5-for-5 process to educate customers about their vehicle’s condition.
Attend meetings and training sessions as needed (typically several times per year).

Quality, Safety & Housekeeping Responsibilities

Road test vehicles as necessary after service to ensure safe and satisfactory operating conditions.
Secure and lock customer vehicles when returning to parking lot upon completion.
Install seat and steering wheel covers and floor mats before entering customer vehicles.
Maintain a clean work area clear of debris, cores, unused parts and stray tools.
Clean shop equipment immediately after use by removing debris, grease, chemicals, etc.
Participate in daily and weekly shop maintenance programs as designated by Service Management.
Comply with established safety and loss prevention programs including protective eyewear.

Additional Responsibilities (Perform other functions as required)

Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status.
Review and authorize time worked and attendance records in DAYFORCE daily and weekly.
Comply with the provisions of VIP’s culture and service standards.
Participate actively in team meetings.
Work with the Service Manager to ensure shop equipment safe operation standards are met.
Comply with company, municipal, state, and federal regulations regulating disposal of hazardous waste.

Facility and Equipment Maintenance

Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and…