Chrysler Parts Counter Advisor

Job Title:

Chrysler Parts Counter Advisor

Location:

539 Riverdale St West Springfield, MA.

Company:
Bertera CDJR

About Us:

At Bertera CDJR , we are dedicated to providing our customers with exceptional service and support for their automotive needs. As a trusted dealership for Chrysler, we pride ourselves on our commitment to quality and customer satisfaction. We are looking for a knowledgeable and motivated Parts Counter Advisor to join our dynamic team.

The Chrysler Parts Counter Advisor will play a critical role in our parts department, serving as the primary point of contact for customers seeking automotive parts and accessories. The ideal candidate will have a strong understanding of Chrysler products, excellent communication skills, and a passion for providing outstanding customer service.

• - Greet customers & Technicians in a friendly and professional manner, assisting them with their parts inquiries.
• - Utilize the dealership's parts catalog system to identify and provide accurate information on required parts and accessories.
• - Assist customers & Technicians with parts orders and ensure timely processing and delivery of parts.
• - Provide recommendations to customers on compatible parts.
• - Maintain an organized and efficient parts counter, ensuring the inventory is well-stocked and properly labeled.
• - Collaborate with service technicians to identify necessary parts for repairs and maintenance.
• - Handle customer complaints and issues professionally, finding solutions to exceed customer expectations.
• - Process customer transactions accurately and efficiently, including cash, credit, and warranty claims.
• - Stay updated on Chrysler products, technologies, and industry trends to provide informed guidance to customers.
• - Assist in inventory management, including ordering, receiving, and stocking parts.
• - Participate in ongoing training sessions to enhance product knowledge and customer service skills.

• - High school diploma or equivalent; additional automotive training or certification is a plus.
• - Previous experience in a parts counter role, preferably in a Automotive dealership or automotive environment.
• - Strong knowledge of automotive parts and systems.
• - Excellent customer service and interpersonal skills.
• - Proficient computer skills, including experience with parts inventory systems.
• - Ability to work in a fast-paced environment with a focus on accuracy and efficiency.
• - Strong problem-solving skills and attention to detail.
• - Valid driver's license and a clean driving record.

• - Competitive salary.
• - Comprehensive health, dental, and vision insurance.
• - 401(k) retirement plan with company match.
• - Paid time off and holiday pay.
• - Employee discounts on parts and service.
• - Ongoing training and professional development opportunities.

Bertera Auto Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.