Associate Renewal Account Manager

The Associate Renewal Account Manager owns and executes the renewal strategy for a portfolio of existing customers to drive critical revenue retention outcomes. Operating as the primary commercial point of contact, this role exercises strategic judgment during negotiations and coordinates cross‑functional resources to secure recurring revenue. Candidates will thrive in a hybrid work environment located in either the Metro Austin, Texas or Metro Boston, Massachusetts areas.

The Renewal Account Management team secures Rapid7’s recurring revenue and customer retention strategy by building sustainable commercial partnerships. The team analyzes account performance data to accurately forecast renewal outcomes, prioritize customer engagement, and mitigate account risk. By working closely with internal stakeholders, the team ensures a seamless, consultative renewal experience that supports long‑term customer satisfaction and business growth.

As an Associate Renewal Account Manager, your primary responsibility will be to independently manage the full renewal lifecycle and coordinate cross‑functional resources to maximize account retention. Specifically, your focus will be to:

• Manage and execute the full renewal lifecycle for assigned accounts to ensure timely contract completion.
• Negotiate contract terms and coordinate internal approvals for renewals and amendments while balancing company objectives.
• Serve as the primary commercial contact for assigned customers regarding renewal, upsell, and pricing matters.
• Conduct renewal review calls to provide consultative guidance based on customer goals and budget cycles.
• Identify and qualify upsell or cross‑sell opportunities within existing accounts to support expansion strategies.
• Prepare accurate renewal forecasts using Salesforce, Clari, and internal reporting tools while maintaining detailed account records.
• Partner cross‑functionally with Sales, Customer Success, Channel, and Finance to deliver seamless customer outcomes.
• Collaborate with leadership on renewal playbooks, workflows, and best practices to improve customer retention processes.

• 1+ years of experience in software as a service renewals or account management with measurable success against retention targets.
• Proficiency with Salesforce and other customer relationship management systems.
• Experience or familiarity within the cybersecurity or technology industry sector.
• Bring a structured approach to driving outcomes and holding oneself accountable to managing a portfolio of accounts.
• Bring an ability to communicate in a clear manner that conveys objectives and rationale to executives and procurement stakeholders.
• Bring a collaborative mindset to build networks and work across boundaries with internal sales and success teams.
• Bring a decisive approach to making efficient commercial choices that resolve transactional challenges and enable momentum.
• Bring a proactive learning mindset to continuously develop personal capabilities and search for better customer solutions.
• Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi‑dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

Rapid7, Inc. is committed to fair and equitable compensation practices. A…