Director, Customer Innovation Strategy, Execution & Workflow

Director, Customer Innovation Strategy, Execution and Workflow at Cytiva, a Danaher operating company, will lead the customer-driven innovation agenda for priority strategic accounts, designing, executing and governing high-impact collaborations to accelerate customer outcomes.

• Create customer innovation strategies and execution plans for priority accounts, partnering with GSAs and BUs to shape innovation plans, maintain strategic partnerships, and align initiatives with Cytiva’s broader innovation agenda.
• Serve as one of the primary executive interfaces for strategic customers, co‑leading joint steering committees, aligning on collaboration scope, governance, roles, and timelines, and ensuring disciplined execution and follow‑through.
• Enable and govern strategic innovation collaborations by partnering closely with Legal and IP to structure, negotiate, and secure agreements that protect Cytiva’s interests while enabling impactful partnerships.
• Build and scale enterprise innovation processes and operating models, including standardized opportunity intake, evaluation, governance, and EIP team workflows to ensure predictable delivery and high‑quality decision‑making.
• Drive enterprise alignment, capability, and continuous improvement by equipping GSADs and BU partners with tools and guidance, providing oversight and direction to cross‑functional teams, and championing operational excellence in customer‑centric innovation.

• Bachelor’s degree in a relevant field such as Business, Engineering, Life Sciences, Biotechnology, or a related discipline.
• Experience leading strategic, customer‑facing innovation initiatives, with demonstrated success designing and executing complex partnerships such as joint development programs, co‑creation models, and collaborative R&D with priority or strategic customers.
• Proven ability to lead cross‑functional collaboration in highly matrixed environments, partnering effectively with Commercial, R&D, Business Units, Legal, IP, and executive stakeholders to align priorities, resolve ambiguity, and deliver results without direct line authority.
• Expertise in governance, operating models, and process design, including building and scaling standardized workflows, intake processes, and governance structures that enable disciplined execution, high‑quality decision‑making, and scalability.
• Strong executive‑level communication, influence, and business acumen, enabling effective engagement with senior customers and leaders, facilitation of steering committees, negotiation of complex collaboration agreements, and translation of innovation opportunities into long‑term strategic value.

• Must be able to travel up to 40% of the time, including some international travel.

This position is remote, with high consideration given to candidates able to be onsite in Marlborough, MA or Uppsala, Sweden
.

The annual salary range for this role is $165,000‑$185,000
. This range is the best estimate of the possible compensation at the time of posting and may be modified in the future. The role is also eligible for bonus or incentive pay.

Cytiva offers a comprehensive benefits program including paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits, please contact or