Store & Office Coordinator

Description

The Country Dance & Song Society (CDSS) is seeking a highly organized person with excellent communication skills to be our Store & Office Coordinator (SOC). The SOC is an important part of CDSS operations, coordinating and administering product sales and providing crucial in‑office support for our team of geographically‑dispersed employees.

• Process all store orders, including shipping, returns, and customer service inquiries.
• Develop expertise in both CDSS inventory and traditional dance, music, and song resources in general.
• Manage all data related to product sales.
• Curate our inventory of products, including product review, ordering, and vendor correspondence and payment.
• Coordinate equipment rentals (minimal).
• Maintain the CDSS Store’s online storefront, writing product descriptions and working with our Operations Team to improve the customer experience.
• Coordinate remote sales and consignments, training and supporting volunteers and contracted summer staff to facilitate smooth product sales at festivals (currently one) and CDSS events (currently summer camps).
• Work with Marketing & Communications Manager to develop promotional content.

• Maintain and pilot new product listings for our print‑on‑demand promotional merchandise store.
• Collaborate with Marketing & Communications Manager to source new artwork and bring in new product options.
• Liaise with third‑party platforms to provide customer service for print‑on‑demand orders.

• Coordinate with Marketing & Communications Manager to maintain inventory of CDSS promotional materials; conduct weekly mailings to staff, board, ambassadors, affiliates, and grant recipients, as needed.
• Receive, sort, and scan incoming mail at least 3 days per week, ensuring that checks, letters, and correspondence addressed to remote co‑workers are made available to them promptly.
• Cover various small tasks that require an in‑office presence, such as meeting service providers, collecting deliveries, and locating documents or items for remote co‑workers.
• Generally maintain office, including restocking office supplies, reporting maintenance needs, and generally maintaining a clean office environment (light load).
• Other tasks as required.

• Well‑organized
• Self‑motivated and able to move work forward independently
• Clear, proactive, and professional communication habits, both internally and externally
• Demonstrated success working on teams
• Comfortable working with and learning new technology
• Knowledge of and personal experience with the dance, music, and song traditions represented in the store (preferred)
• Microsoft Office Suite
• Google Docs
• Zoom or other web meeting platform
• Salesforce or other CRM (a plus)
• Etsy or similar online storefront (a plus)

• In‑office presence at least 3 days/week
• Able to set and adhere to regularly‑scheduled work hours
• Flexibility to work extended or different hours on occasion (rare)