Customer and Sales Support Coordinator

Description

Naturipe Farms is a grower‑owned producer of wholesome, good-for-you fresh berries, nurtured by working family farmers. From small family homesteads to large estates, our growers are defined by their care for nature. At Naturipe®, sustainability is the foundation of every decision we make. It is a priority in all aspects of our company and farming operations across the globe. Unique to the fresh produce industry, Naturipe is a partnership between four highly esteemed fresh berry growers each one committed to bringing the best tasting freshest berries to our customer’s tables every day.

You will provide sales coordination, phone and administrative support to the Woburn, MA sales office and other account managers. Your primary focus is to assist the Account Managers, coordinate orders with customers, facilitate orders with product managers, and prepare reports and other tasks as assigned. This is a crucial member of our sales team that forms the foundation of our success.

There are robust growth opportunities for someone committed to excelling in the role.

• Assist with sales orders, order entry, order follow‑up and customer notification of changes and customer confirmations.
• Phone and email communication with customers, cross‑functional departments, cooler warehouse, and grower owners.
• Coordination of COS and Phyto documents for Canadian shipments.
• Highly accurate management of I‑Trade, Foodlink, Procurant and ADX transactions.
• Daily and weekly inventory coordination and order management to and from growers and cooler network.
• Office administrative support for the MA office.
• Update and maintain Ad and Promo Files including our demand planner.
• Assist VP of Sales and others in preparation of reports, documents, memos, collection of short pays and other activities.
• Other duties crucial to our mission as they are needed.

This should describe you

• Associate's (2 year) degree preferred.
• 3 years plus experience in sales office or produce environment.
• Full proficiency with Microsoft Windows and Office; regular use of Microsoft Word, Excel and PowerPoint required.
• Excellent verbal and written communication skills.
• Requires inter‑personal skills and phone etiquette.
• Enjoys a fast‑paced environment with changing priorities.
• Experience with SAP a plus.
• Bilingual (Spanish) a plus. Knowledge of produce industry a plus.

Here’s who you’ll work with:
An outstanding and collaborative Senior Account Manager and VP of Sales as well as an engaged and committed sales team eager to support everyone’s success.

Medical, Dental, Vision insurance. Flexible Spend accounts, Life benefits, short and long term disability, generous 401K plan with company match, and a generous time‑off program.

Please send your resume and salary requirements. We are excited to get to know you better.

Non-Exempt Position

Location:

Woburn, MA