Senior Renewal Operations Manager

JOB SUMMARY

The Senior Renewal Operations Manager is responsible for building and scaling the operational foundation for our high-volume, down-market renewal segment. This role will design the process, configure the systems, and create the reporting infrastructure that gives leadership predictable, recurring visibility into renewal performance across a high volume of accounts.

• Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance.
• Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable.
• Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level.
• Build and optimize a renewal pacing model for the down-market segment.
• Establish clear leading indicators and early warning signals so leadership has forward-looking visibility, not just retrospective reporting.
• Define best-practice renewal workflows for high-volume segments.
• Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist.
• Work with Rev Ops, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market.
• Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision.
• Establish and manage a recurring renewal operations cadence.

• 6+ years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company.
• Proven experience owning and building renewal operations for high-volume segments.
• Strong analytical skills with hands‑on experience building renewal reporting and pacing models; able to turn raw CRM data into executive‑ready insights and proficiency with Excel (Power Query, Pivot Tables, and advanced formulas like Index Match).
• Experience with channel and partner‑led renewal motions; familiarity with partner portals or partner management tools is strongly preferred.
• Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable working with BI tools (Power BI, Tableau, Looker) to build and validate reporting; experience with CSP platform (Gainsight) a plus.
• Demonstrated ability to define and implement operational processes in environments where structure does not yet exist.
• Ability to influence and drive alignment across cross‑functional stakeholders.
• Highly proactive with a builder mindset — you identify the gap, propose the solution, and see it through.

Pay Range: $121,018 - $181,525 USD. The range reflects the company's good faith full target range for this position at the time of posting. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs.