Global Customer Success Manager

JOB DUTIES

• Helping research market conditions in local, regional, national, or online markets.
• Assisting with the gathering of information to determine potential sales of client products.
• Helping gather information on clients' competitors using NielsenIQ/GfK data, including prices, sales, and/or methods of marketing or distribution.
• Helping prepare reports about NielsenIQ/GfK market research findings by illustrating data graphically and/or translating complex findings into written text.
• Analyzing data on customer demographics, preferences, needs, or buying habits to identify potential markets or factors affecting product demand.
• Helping measure the effectiveness of client marketing, advertising, or communications programs/strategies by using NielsenIQ/GfK's gfknewron tool for consumer data.
• Seeking and providing information to help companies determine their position in the Marketplace.
• Helping forecast and/or track marketing or sales trends by analyzing collected data.
• Monitoring industry statistics and/or following trends in trade literature.
• Assisting with the company's gfknewron insight platform, including duties relating to key performance indicators (KPIs) and methodologies.
• Helping the company with market research projects relating to the technical goods market.
• Regularly presenting market research performance data to the company's clients for global markets where NielsenIQ/GfK data is available.
• Helping manage and coordinate NielsenIQ/GfK platform roll out and implementation efforts for countries within specific global accounts.
• Helping drive and coordinate NielsenIQ/GfK market research platform adoption efforts within the company's global client organization.
• Assisting with the design and control of NielsenIQ/GfK action plans for various countries to guarantee the company meets its regional adoption goals and global user targets for market research projects.
• Helping ensure NielsenIQ/GfK global client feedback impacts the company's future product roadmaps for market research projects.
• Assisting with NielsenIQ/GfK digital transformation processes by presenting the Newron platform to U.S.
  
  -based clients, as well as to global clients.
• Helping deliver insightful Newron navigation metrics and actionable recommendations to GfK's clients.
• Helping coordinate market research client services by cross regions and by categories.
• Assisting with GfK migration efforts for the gfknewron platform for U.S.
  
  -based accounts.
• Helping drive NielsenIQ/GfK adoption efforts for the gfknewron platform within client organizations, including assisting with activation, reactivation, and engagement processes.
• Helping design and control GfK action plans for market research projects.
• Performing tasks relating to return on investment (ROI) strategies by utilizing the company's data in a solid storytelling format and by integrating market performances as a means of helping clients improve business results.
• Delivering industry business reviews (market research data) to senior client audiences using NielsenIQ/GfK data/platforms.
• Helping build client success plans and client use cases to better prepare internal teams and GfK's clients on migration efforts for the market research platform.
• Helping implement the company's gfknewron platform in U.S.
  
  -based retail panels.
• Identifying cross sell and up sell opportunities, supporting NIQ-GfK business expansion within clients.
• Accountable for sustaining high satisfaction level through client servicing, measured by Net Promoter Score (NPS).

Telecommuting may be permitted. When not telecommuting, must report to worksite. Up to 10% mostly domestic travel to HQ, customer visits, and global offices.

• Bachelor’s degree in Business Administration, Data Science, Chemistry, or related and 7 years of experience required.

Boston, MA; 40 hours/week.

This role has a market-competitive salary with an anticipated base compensation of the following range: $-$/year. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment,…