Project Manager, Client Relationship Manager

Key Responsibilities

• Provide quotation support to Channel Members and Customers for Special Accounts making pricing decisions to delegated level of authority.
• Review and reconcile contract/specification with the agreement/proposal.
• Ensure all exceptions and/or clarifications and changes to contract are addressed, documented, and approved by the customer.
• Make applicable departments (Engineering, Quality Assurance, Manufacturing) aware of these requirements.
• Serve as liaison with customer and various Company departments involved with special account.
• Preside at meetings with other departments, maintain a workable atmosphere and report on progress.
• Preside at meetings with appropriate departments and with customer to discuss design changes, delivery commitments and general terms and conditions of contract/account ensuring cost and liability to Company is considered and proper level of management is consulted and involved.
• Issue periodic reports to management on account activity, status, problems, and action taken or required.
• Ensure that product is supplied on time a minimum of 90%.
• Resolve all customer complaints in a timely manner.
• Update and recommend to Business Managers changes and trends pertaining to special accounts.
• Host and entertain all visitors involved with special accounts.
• Enter all orders within one day of receipt and resolve all exceptions within one day after entry.
• Issue and review weekly backlog reports for special accounts.
• Be a member of the key personnel available to special accounts 24 hours a day, 7 days a week, and may be required to be available via mobile phone/PC/pager outside of normal office hours for emergency coverage.

• Bachelor’s degree required in a related field such as Business Administration, Marketing, or Engineering (4 years of applicable experience may be considered equivalent to the bachelor’s degree).
• Experience in order management over at least four years demonstrating progressing levels of responsibility with challenging customers and situations.
• Experience includes delegation and coordination of inter- and intra-departmental tasks to meet customer expectations.
• Exemplary customer service skills essential, including effective oral and written communication, organizational and time management expertise, and ability to prioritize and complete required tasks within established time schedules.
• Attention to detail required.
• Ability to operate independently and display sound judgment.
• Must be able to direct and coordinate cross-functional teams and achieve results through others.
• Must have a demonstrated ability to interface with support groups on difficult problems and effectively resolve conflicts.

• Salary range: $90,000 – $108,400 annually (actual compensation based on market data, internal equity, and candidate credentials).
• 401(k) with company match.
• Company funded pension.
• Dynamic work environment that values innovation and offers opportunities for continual growth.
• Team-oriented culture that welcomes learning and contribution to customer success.
• Offer contingent upon background check and pre‑employment physical and drug screen.