Prescriber Administrative Assistant

Join to apply for the Prescriber Administrative Assistant role at Transformations Care Network
.

At Northeast Health Services
, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Prescriber Administrative Assistant
, you'll be an essential part of our clinical support team, providing support for clients and staff through client call handling, scheduling, insurance authorization, and administrative coordination.

• Answer phones and take clients’ calls, providing accurate and satisfactory answers to questions and concerns.
• Guide clients through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers with administrative tasks.
• Answer general questions about the practice and services provided.
• Answer internal communication questions.
• Coordinate care between clients and providers.
• Schedule client appointments.
• Call in prescriptions to the pharmacy as needed and work on medication prior authorizations.
• Collaborate with other team members and locations to provide excellent customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
• Own and manage medication logbook; download prescription monitoring reports each day for review.
• Help support therapists and psychiatric providers on managing waitlists.
• Maintain a professional dress code at all times.
• Help coordinate coverage when short‑staffed.
• Order and maintain all office supplies.
• Work with and support Clinical Directors and RDO on new initiatives and rollouts.
• Help to train new employees and orient new staff (day‑one welcome).
• Ensure all office processes and policies are being followed.
• Work closely with RDO on overall site management.
• Other duties as assigned.

• High school diploma or equivalent.
• Excellent written and verbal communication skills, able to work well with a team, especially in stressful situations.
• Patient, empathetic, adaptable, and flexible.
• Strong time‑management, detail‑oriented, and organizational skills.
• Computer skills, familiarity with Google Drive.
• Phone skills, including familiarity with complex or multi‑line phone systems.
• Maintain client trust and protect operations by keeping client care information confidential.
• Create a safe, productive work environment that is client‑focused.
• Desire to do a thorough job in a fast‑paced environment; must be detail‑oriented and highly organized.
• Maintain professional appearance and demeanor; interface well with clients and teammates in a mental health setting.
• Complete other office tasks as needed.
• Customer service skills.

• Competitive compensation and a wide range of benefits, including medical, dental, vision, low‑cost virtual care, dependent and domestic partner coverage, 401(k), and more.
• Immerse yourself in a community united by a deep commitment to improve mental health and revolutionize client care.
• Continuous learning guided by seasoned professionals, fostering career growth in a nurturing environment.
• Play a pivotal role in reshaping behavioral health, directly improving client lives.
• Work in an environment that celebrates collaborative success, effective communication, and unity.
• Receive comprehensive onboarding and ongoing educational resources tailored to cultivate your talents and ensure success.

Hourly compensation range: $20 – $23. Actual compensation may vary based on licensure, experience, market‑driven enhancements, and incentive opportunities.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.