Sr. Director, Global Partner Strategy & Programs

Overview

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day.

• Define and evolve the annual global partner strategy/program. Align with Genesys growth objectives and go‑to‑market priorities, solicit business input, facilitate annual strategy offsite and working sessions.
• Design and scale global partner programs. Drive partner‑sourced and partner‑influenced revenue, recognize regional nuances, and translate objectives into execution roadmaps with clear success measures.
• Optimize partner coverage models, motions and ecosystem engagement. Work cross‑functionally with partner leaders and stakeholders to achieve sustainable growth.
• Partner tiering, segmentation & planning. Own the annual partner tiering and segmentation framework, set annual partner KPIs, drive compliance requirements, lead partner business planning, and conduct regular performance reviews.
• Partner incentives & co‑investment. Design and manage global incentive strategy, evaluate ROI, and ensure operational scalability and consistent communication across regions.
• Stakeholder alignment & influence. Serve as the primary contact for program/strategy escalations, act as a strategic advisor to senior leaders, align across Sales, Marketing, Finance, IT and Operations, and drive adoption with regional leaders.
• Performance, governance & analytics. Define KPIs, establish governance forums, use data‑driven insights to improve partner productivity, and ensure transparency in engagement and reporting.
• Contract/legal fluency. Manage partner agreements, MDF terms, program terms and conditions.
• Virtual partner support center. Lead and develop the global virtual partner support center and specialist teams, improve support processes, and implement AI‑driven efficiencies.
• Partner portal & digital experience. Own the strategic vision and execution of the Genesys partner portal, drive AI‑powered features, dashboards and self‑service capabilities, and provide continuous improvements to partner web experience.
• Partner-tech stack harmonization. Oversee partner impact assessments through the One Genesys Framework, establish external Partner Advisory Boards, partner with Sales Enablement, and deliver partner program guidelines.
• Leadership. Lead a high‑performing global partner team, build ecosystem thinking, foster collaboration, and develop a culture of ownership and continuous improvement.

• Bachelor’s degree required; MBA or equivalent experience preferred.
• 15+ years of senior leadership experience in global partnerships, alliances or ecosystems within a complex, enterprise technology environment.
• Experience operating at a fast pace with high visibility, being responsive outside of standard business hours, and travel of 2x per year to Manila, Philippines and 4x per year to other locations.
• Experience at a company with a mature partner ecosystem and deep knowledge of partner organizations’ structure and day‑to‑day operations.
• Proven track record of designing and executing partner programs that drive growth and scale at the global level.
• Marketplace/co‑sell experience with hyperscalers (AWS, Microsoft, Google Cloud) and experience with partner tools such as Partner Stack.
• Demonstrated ability to influence senior stakeholders across functions and regions, with high tolerance for ambiguity and decisive action in unstructured environments.
• Experience leading large, globally distributed teams and operating effectively in a highly matrixed, global organization.
• Strong analytical, communication and executive‑presence capabilities; familiarity with Salesforce at a functional level and proficiency with standard productivity and project management tools.
• Demonst…