Business Analyst

Business Analyst

Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements. Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Guide and advise less-experienced Business Analysts.

Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment.

• Lead business analysis for complex Worksite initiatives, ensuring analysis aligns to business objectives, customer outcomes, and implementation priorities.
• Facilitate requirements elicitation, analysis, validation, prioritization, and traceability across assigned initiatives.
• Translate business needs into clear business requirements, user stories, acceptance criteria, process impacts, business rules, and supporting analysis artifacts.
• Evaluate options, risks, dependencies, assumptions, tradeoffs, and impacts across people, process, technology, data, reporting, controls, and customer experience.
• Perform and document current-state and future-state process analysis, including roles, responsibilities, systems, handoffs, pain points, risks, and controls.
• Facilitate development of future-state operating models, business processes, service interactions, and implementation approaches.
• Lead or contribute to customer journeys, personas, service blueprints, value stream views, and customer experience maps for producers, plan administrators, and employees.
• Assess business readiness impacts across procedures, training, communications, reporting, systems, data, controls, and operational processes.
• Partner with business, operations, technology, product, compliance, project, and change partners to resolve ambiguity, drive alignment, and support successful execution.
• Partner with onshore and offshore business analysis resources to coordinate analysis activities, provide knowledge transfer, review artifacts, ensure quality deliverables, and drive project objectives.
• Use business data, operational metrics, customer insights, and stakeholder feedback to support recommendations and define or contribute to success measures.
• Evaluate opportunities to leverage AI, automation, digital capabilities, and process improvement to increase efficiency, accuracy, service quality, and customer experience.

Skills:

• Bachelor's degree or equivalent experience.
• 8+ years of experience in business analysis, business consulting, operations, product, project delivery, or a related discipline.
• 3+ years of experience supporting or leading cross-functional initiatives involving business, technology, operations, compliance, product, or delivery stakeholders.
• Experience performing current-state and future-state analysis, requirements definition, process mapping, stakeholder facilitation, and business impact assessment.
• Demonstrated ability to independently lead complex analysis work with minimal direction while influencing stakeholders across functions.

Education:

• Bachelor's degree or equivalent experience.