Workforce Management Specialist - MGM Springfield

Workforce Management Specialist

The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a Workforce Management Specialist, you'll leverage your experience with advanced scheduling software, KPI analysis, and cross-functional collaboration to design efficient, compliant staffing solutions that support evolving business demands. If you thrive as a subject matter expert who partners with leaders to optimize service and performance, this is an opportunity to make a visible impact. Bring your workforce planning expertise to a fast-paced, dynamic resort environment here at MGM Springfield.

The starting rate: $21.00 per hour

The day-to-day:

• Serve as the subject matter expert on Workforce Management systems and processes, monitoring performance and communicating system issues or downtime
• Develop and maintain department schedules aligned to real-time business needs, exceptions, and service expectations
• Partner with department leaders to ensure accurate staffing, identify efficiencies, and recommend scheduling improvements or new operating models
• Apply best practices to optimize staffing while adhering to labor agreements, legal requirements, and principles of equity and ethics
• Balance optimal scheduling with service levels and regulatory compliance
• Support daily scheduling operations, including leave requests and call-outs, in a collaborative team environment
• Track, analyze, and report key performance indicators such as Service Level, Occupancy, Abandon Rates, ASA, and AHT on a daily, weekly, and monthly basis

The ideal candidate:

• High School Diploma, GED or equivalent
• 2+ years of prior relevant experience
• Able and willing to work full-time schedule consisting of Thursday-Monday from 10am-6:45pm including weekends and holidays
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Previous experience utilizing Virtual Roster and Kronos software (UKG Dimensions), and Workday is preferred

The perks & benefits:

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community