Technical Writer; Non-IT

Job Description

Our client is seeking a Technical Writer to join their growing team in our Boston office. In this role, you will write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success for the open source design system. You'll need to be both creative and self‑motivated and able to work in a fast‑paced, distributed environment.

Your main responsibilities will be to research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements.

• Bachelor’s degree in a relevant technical field
• 2-4 years of industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools to create documentation