Customer Service Representative

Customer Service Representative

Monday-Friday 8am-5pm. Starting Wage: $24/HR DOE. This is a fully in-office position at Midland Garage Door Springfield office.

The role of the Customer Service/Inside Sales Representative at Midland Garage Door is a fully in-office position. We are looking for a dedicated professional to work on-site at our Springfield office, where you will be closely integrated with our team.

If you have a background in sales or customer service (preferred in building supplies, construction, home goods), this role will fit you. You’ll be the first point of contact for our customers, assisting them with quotes, orders, deliveries/pick‑ups, and troubleshooting any issues that arise. If you enjoy solving problems, building relationships, and being part of a collaborative team, this is the opportunity for you.

The ideal candidate is professional, detail‑oriented, and customer‑focused. You can balance multiple tasks while keeping a positive attitude and ensuring every customer feels valued. Strong communication skills, a knack for organization, and the ability to work closely with both internal teams and external partners will make you successful in this role. Most importantly, we’re looking for someone who embodies our values of Service, Quality, and Integrity in every interaction.

At Midland, we believe work should feel rewarding—not just something that fills your day. When you join our team, you’ll be surrounded by people who support one another, celebrate wins together, and step in to help when it’s needed. We value teamwork, integrity, and making sure every employee feels like a vital part of our success.

The primary function of this position is to assist customers via multiple means of communication with any service issues presented. The Customer Service Representative will interact with multiple departments and co‑workers from other locations. The CSR is an integral part of the customer’s experience with the company.

• Professional and courteous demeanor on and off the phone
• Ability to create and maintain relationships
• High level of attention to detail organization and follow up
• Excellent time management skills
• Ability to multi‑task
• Ability to read, and interpret invoices, statements and job specs.
• Ability to perform basic math skills: addition, subtraction, multiplication and division of whole numbers, fractions and decimals
• Sound judgment, decision making and problem‑solving skills in all situations
• Strong customer focus for both internal and external customer

High School or GED required, and 1 year experience in a manufacturing environment preferred or an equivalent combination of education and experience to successfully perform the essential responsibilities and duties as listed above.

• Microsoft Office Suite
• ERP
• General Office Equipment
• Multiple Line Phone System
• AS400 (Green Screen)

Applicant must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment VISA at this time.

CANDIDATES OFFERED EMPLOYMENT ARE REQUIRED TO PASS A PRE‑EMPLOYMENT DRUG TEST AND BACKGROUND CHECK PRIOR TO…