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Advocate
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
A company is looking for a Benefits Associate to assist members in navigating their healthcare benefits.
Key Responsibilities Guide members by answering calls and emails, providing clear information about benefits and options Assist members in comparing benefits during open enrollment and life changes Resolve benefit-related issues and ensure timely follow-up and updates for members
Required Qualifications At least one year of customer service or benefits experience Ability to multi-task and manage inquiries efficiently Proficient in using MS Word, Excel, and internal systems Willingness to learn about benefits administration and healthcare plans
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