Customer Service Rep
Job in
Springfield, Hampden County, Massachusetts, 01104, USA
Listed on 2026-05-23
Listing for:
Worcester Manufacturing
Full Time
position Listed on 2026-05-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Deliver exceptional support across government and commercial sectors via phone, ticketing, chat, and email channels;
Navigate secure and compliant workflows, primarily in the Government sector;
Utilize various systems effectively, including Syteline, Ring Central, Teams, CRM, and IT ticketing systems;
Resolve common customer issues independently and process orders accurately;
Escalate complex cases appropriately following established procedures
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