Delivery Station Customer Service Associate, DSL

Delivery Station Customer Service Associate, DSL

Job :  |  Services LLC

At Amazon, our mission is to be Earth’s most customer‑centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best‑in‑class customer support as we expand our logistics products and services, improving how we fulfill and deliver customer orders. As a Delivery Station Customer Service Associate, you will improve the customer experience by providing in‑station real‑time, hands‑on support to ensure customers receive their packages on time and on promise.

The role also helps connect customers with experts who can provide accurate, up‑to‑date information about their packages and ensures smiles on customer faces.

• Communicating with customers directly in‑person, via phone, and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to customer issues
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure appropriate customer outcomes
• Making quick and effective decisions on behalf of the customer
• Working a flexible full‑time schedule (40+ hours per week)

• Carry, lift, push, and pull up to 49 pounds
• Frequently push, pull, squat, bend, and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection provided)
• Work in an environment where temperature may vary due to outside weather conditions and is not controlled

A day in the life:
You’ll be based at one of our last‑mile delivery warehouses, where Amazon’s leading logistics system operates. When orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. When a customer needs to reschedule a delivery, you’ll inform our delivery partners. When you notice a delivery issue, you’ll resolve it straight away, ensuring customers get a great experience every time without needing to contact Amazon.

The Customer Service team plays a critical role in reducing customer effort while supporting self‑service channels. Opportunities span process improvement, customer experience, data analysis, and retention. The team honors Amazon’s inclusive culture and strives to deliver exceptional results for customers.

• Bachelor’s degree or equivalent, or experience in an industry role
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Proficiency in verbal and written communication skills
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching.

Starting Pay: $18.00 – $25.00 USD hourly

Location:

Revere, MA (USA) – $18.00 – $25.00 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Posted:
March 26, 2026 (Updated 1 day ago)